Service Center Supervisor

**Career Area**:Accounting**:
Reporting to the incumbent(s) are various management staff. Provide first level of supervision, individual development, and leadership to a diverse, multifunctional, global service center. Responsible for total customer service ensuring liabilities are balanced with the general ledger in accordance with corporate procedures, accounting standards, and internal processes. Respond to complex verification issues, establish and monitor quality metrics.

Provide leadership, counsel, and guidance to a diverse global customer base to ensure accuracy of Caterpillar liabilities while analyzing, reconciling, and resolving the more complex problems related to the payment for goods and services purchased. Counsel and advise customers representing all ends of the corporate spectrum on system and process integrity related to the procurement, validation and payment of goods and services.

Work with various procurement and ERP systems, interpreting and adhering to Caterpillar Inc. policies, practices and procedures, and supervising a workgroup of several individuals who generally perform routine to complex functions.

Primary responsibilities of the Service Center Supervisor are divided into three areas:
Supervise People:

- Supervise a team and their related workload, prioritizes projects, assigns and reviews work, and controls the daily operating environment, including setting tactical goals for the team.
- Evaluate and report on staff performance, participate in the interview process and employee selection, provide career guidance and training direction. Comply with personnel practices, promote recognition and address discipline issues as needed.
- Provide technical guidance and expertise to staff.
- Provide selection, training, motivation and direction to the staff to achieve division, department and corporate goals.

Manage Expectations
- Communicate effectively within the team, internal and external customers and data providers.
- Understand and manage customer requirements and expectations.
- Serve as liaison between customer, team and data providers.
- Identify and communicate goals and objectives of team.
- Develop and implement continuous improvement projects.
- Provide services, make recommendations and manage costs.
- Investigates and resolves complex system and process situations encountered while verifying corporate liabilities.

Perform Individual Staff Work
- Lead initiatives outside team to represent the group (e.g. document processes, make presentations, participate on teams, act as a resource).
- Demonstrate a general knowledge of Caterpillar’s businesses, products, suppliers and customers.
- Demonstrate a comprehensive knowledge of complexities in the procure to pay processes.
- Has a comprehensive knowledge of the ITP - Invoice to Pay organization’s systems and frequently interacts and works outside the workgroup to achieve common goals.
- Perform functions that support Corporate and ITP - Invoice to Pay procedures and are compliant with all SOX Controls.
- Knowledgeable about all job functions with the team and provides the backup to various support positions within the work group.
- Could perform SOX testing, access validation, audit processing and account reconciliations based on specific job functions.

Limited travel required (less than 5% of working time).

**BACKGROUND/EXPERIENCE**:

- Degree in accounting with at least 10 years of accounting experience.
- Incumbent must demonstrate initiative, leadership, excellent analytical skills, problem solving, good judgment and superior communication skills.
- Excellent interpersonal skills are required in order to deal with sensitive issues, develop others or persuade others inside and outside the department to take specific actions.
- SAP experience is preferred.
- **Flexibility to work in US shift is required.**

Caterpillar is an Equal Opportunity Employer (EEO).

Caterpillar is an Equal Opportunity Employer (EEO).

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