Call Center Agent

2 days ago

Banashankari Bengaluru Karnataka, India The Venkat Center for Skin ENT and Plastic Surgery Full time ₹ 1,51,240 - ₹ 3,82,080 per year

Job Title: Call Center Executive

Location: The Venkat Center for Aesthetic Health – Banashankari, Bangalore

Employment Type: Full-Time

About Us

The Venkat Center for Aesthetic Health is a leading cosmetic surgery and aesthetic healthcare facility in Bangalore, dedicated to patient care, clinical excellence, and operational efficiency. We are looking for a Call Center Executive to manage patient inquiries, appointments, and follow-ups at our Banashankari unit.

Key Responsibilities

  • Handle incoming and outgoing calls, WhatsApp messages, and email queries from patients.
  • Schedule, confirm, and follow up on patient appointments efficiently.
  • Provide accurate information regarding treatments, services, pricing, and doctors' availability.
  • Maintain a database of patient interactions and update records in the hospital management system (Zenoti).
  • Coordinate with front desk and medical staff for patient requirements.
  • Ensure prompt response to patient complaints or escalations and escalate issues to the supervisor when needed.
  • Assist in lead generation, marketing campaigns, and promotional follow-ups as required.
  • Maintain a professional, courteous, and patient-focused approach in all communications.

Qualifications & Skills

  • Minimum 12th pass or Graduate; preference for candidates with experience in healthcare or call center operations.
  • Excellent communication skills in English and Kannada (both verbal and written).
  • Proficiency in MS Office and hospital management software is a plus.
  • Ability to multitask, handle pressure, and maintain confidentiality.
  • Strong interpersonal skills and a friendly, professional phone etiquette.

Work Timings

  • 9:30 AM – 6:30 PM (6 days a week).

Compensation

  • Competitive salary based on experience and performance.

How to Apply

Interested candidates may apply through Indeed or send their updated CV to with the subject line "Application – Call Center Executive".

Job Type: Full-time

Pay: ₹12, ₹31,700.21 per month

Benefits:

  • Provident Fund

Language:

  • Hindi (Preferred)

Work Location: In person

Speak with the employer

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