
Popd Digital Onboarding
6 days ago
**Role description**
Role Overview
Key Responsibilities
- Collaborate with stakeholders to define product requirements and translate them into clear user stories and acceptance criteria.
- Design end-to-end onboarding flows including wireframes, mockups, and annotated UX specifications.
- Create journey maps and service blueprints to capture current vs. future state workflows.
- Work with developers, QA, and integration teams to ensure feature feasibility and delivery alignment.
- Maintain product backlog, prioritize stories, and ensure sprint readiness in coordination with Scrum Master.
- Conduct story walkthroughs, validate development output, and own demo preparation.
- Ensure UX consistency and accessibility compliance across onboarding journeys.
- Act as the first point of contact for any functional or UX queries raised by the development or QA team.
**Skills**:
- 5+ years of experience in a dual role as Product Owner and UX Designer or Business Analyst with UX responsibilities.
- Strong understanding of user-centered design, responsive UX, and onboarding workflows in financial services.
- Experience with tools like Figma, Lucidchart, Adobe XD, or equivalent for wireframing and design.
- Proficiency in writing user stories, defining acceptance criteria, and managing JIRA/Confluence artifacts.
- Ability to create visual journey maps and mockups to communicate design intent clearly.
- Excellent communication and stakeholder management skills.
- Experience working in banking or credit union onboarding platforms (e.g., account opening, IDV, fraud check).
- Understanding of accessibility standards (WCAG) and responsive design frameworks.
**Skills**
**About RCG Global Services
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