Customer Support Executive

2 days ago

Vastrapur Ahmedabad Gujarat, India Kiri Accounting Full time

**Job Summary**:
**Key Responsibilities**:

- **Ethoca/Verifi Alerts Processing**: Review and respond to real-time fraud alerts to prevent chargebacks and unauthorized transactions.
- **Chargeback Management**: Analyze and dispute chargebacks by gathering necessary documentation and submitting responses within deadlines.
- **Returned Order Refunds**: Process refunds for returned orders, ensuring compliance with company policies and minimizing revenue loss.
- **Fraud Prevention & Risk Analysis**: Identify fraudulent transactions, assess risks, and recommend preventive measures.
- **Order Verification**: Validate orders flagged for potential fraud, ensuring a seamless customer experience while minimizing risks.
- **Collaboration**: Work closely with internal teams such as Finance, Risk, and Customer Service to resolve disputes efficiently.
- **Documentation & Reporting**: Maintain accurate records of disputes, refunds, and fraud cases to support audit and compliance requirements.

**Qualifications & Skills**:

- **Experience**: 1-3 years in eCommerce customer support, chargeback processing, fraud prevention, or a similar role.
- **Technical Skills**: Familiarity with chargeback dispute systems, payment gateways, and fraud detection tools.
- **Communication**: Excellent written and verbal English skills to interact effectively with US-based customers.
- **Analytical Skills**: Strong problem-solving abilities with attention to detail in analyzing disputes and fraudulent activities.
- **Adaptability**: Ability to work in a fast-paced environment and handle multiple tasks efficiently.

**Why Join Us?**
- Competitive salary and performance-based incentives.
- Career growth opportunities in eCommerce and fraud management.
- Exposure to US-based eCommerce business operations.

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Overtime pay

Work Location: In person

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