Callers (Uk Shift - Logistics Proces)

2 days ago


Mohali Punjab, India ZOUMA PVT LTD. Full time

We're Hiring - Customer Service / Delivery Booking Executive

Company: Zouma

Location: Mohali

Shift Timing: UK Shift - 1:30 PM to 10:30 PM

Working Days: 5 Days a Week + 2 Alternate Saturdays

About the Role:
We are extensively hiring for a Voice Process role focused on Customer Service and Delivery Booking.

As a Customer Service / Delivery Booking Executive, you will be responsible for handling both inbound and outbound calls, ensuring a seamless experience for our customers. You will also be expected to manage high call volume data while maintaining accuracy and professionalism.

Key Responsibilities:
Handle customer queries and bookings via voice calls (inbound & outbound)

Provide timely and effective solutions to customer concerns

Maintain clear and polite communication throughout interactions

Ensure data accuracy and documentation of each call

Coordinate with internal teams as needed for issue resolution

Who Can Apply:
Comfortable with technical tools and systems

Quick learners who are open and adaptable

Able to perform well under pressure and handle high call volumes

Must be comfortable working in a UK shift (1:30 PM - 10:30 PM)

Immediate joiners preferred

If you're looking to build your career in a dynamic and growth-oriented environment, Zouma is the right place for you

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- UK shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Expected Start Date: 01/05/2025



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