U.k Logistics Callers

1 week ago


Mohali Punjab, India Zouma Full time

**Job Title: UK Logistics Process - Voice Call Executive**
**Company**: Zouma Company
**Job Location**: Mohali, Punjab

**Job Type**: Full-time
**Shift**: UK Shift (Rotational/Night Shift)

**Job Summary**:
Zouma Company is hiring energetic and detail-oriented **Voice Call Executives** for our **UK Logistics Process** based in **Mohali**. This role involves managing logistics-related calls for UK-based clients, providing real-time support for deliveries, and ensuring smooth coordination between dispatch teams, drivers, and customers.

**Key Responsibilities**:

- Make and receive calls related to delivery updates, rescheduling, and shipment coordination.
- Communicate professionally with UK-based customers, couriers, and warehouse staff.
- Track parcels and update status in logistics management systems.
- Handle customer queries and resolve delivery-related issues in a timely manner.
- Work collaboratively with internal teams to ensure timely shipments and pickups.
- Document all communication accurately for internal tracking.

**Required Skills & Qualifications**:

- Excellent spoken English (UK accent understanding preferred).
- Strong verbal communication and interpersonal skills.
- Comfortable working night shifts aligned with UK time zones.
- Basic computer knowledge and ability to work with CRM/logistics software.
- Prior BPO/voice process experience is an advantage, but freshers are welcome to apply.

**Eligibility**:

- Minimum qualification: 10+2 (Higher Secondary)
- Graduation preferred

**Salary & Benefits**:

- Competitive salary package
- Performance-based incentives
- Night shift allowance
- Paid training
- Supportive work environment with growth opportunities

**Job Type**: Full-time

**Schedule**: Night shift / Rotational shifts (UK timing)
**Location**: ITC 10, Sector 67, Mohali, Punjab
**Language**: English (required)

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person



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