Callers (International Logistics)

7 days ago


Mohali Punjab, India ZOUMA PVT LTD. Full time

**Job Title**: Callers - International Logistics Process
**Location**: Zouma
**Department**: Logistics / Customer Service
**Employment Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- Make outbound calls and handle inbound queries related to international shipping and logistics.
- Coordinate with freight forwarders, customs brokers, and clients across different time zones.
- Track and update the status of international shipments.
- Escalate any delays, discrepancies, or issues to the concerned departments.
- Maintain accurate records of communication and shipment data in internal systems.
- Provide proactive updates to clients on their shipment movements and address concerns promptly.
- Collaborate with logistics coordinators and supply chain teams to ensure on-time deliveries.
- Ensure compliance with international trade regulations and company policies.

**Requirements**:

- Minimum 1-2 years of experience in a logistics, BPO, or international customer service role.
- Excellent verbal and written English communication skills.
- Familiarity with international shipping terms (Incoterms), documentation, and customs processes is a plus.
- Strong problem-solving skills and attention to detail.
- Proficiency in using CRM systems, MS Excel, and other relevant tools.
- Ability to work in rotational shifts or as per international time zones.
- Bachelor's degree preferred (Logistics, Business, or related fields).

**Preferred Skills**:

- Prior experience with freight forwarding or supply chain management.
- Ability to remain calm under pressure and handle high call volumes.
- Strong interpersonal and negotiation skills.
- Knowledge of tracking systems like DHL, FedEx, Maersk, etc.

**Why Join Us?**
- Competitive salary and benefits.
- Opportunity to work in a global logistics environment.
- Dynamic and supportive team culture.
- Professional growth and upskilling opportunities.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- UK shift
- Weekend availability

Supplemental Pay:

- Performance bonus

Work Location: In person



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