International Callers

7 days ago

Mohali Punjab, India Zouma Full time

**Job Title**: International Caller - U.K. Process
**Company**: Zouma Consulting Services
**Location**: Mohali, Punjab
**Employment Type**: Full-Time
**Shift Timing**: U.K. Shift (1:30 PM - 10:30 PM IST)
**Experience Required**: 1-3 Years (Freshers with excellent communication skills are welcome)

**About the Role**:
Zouma Consulting Services is looking for dynamic and confident **International Callers** to join our growing U.K. operations team. This role involves outbound and inbound calling to assist with client coordination, appointment setting, verification calls, and process follow-ups for U.K.based clients.

**Key Responsibilities**:

- Make outbound calls to clients in the U.K. for appointment scheduling, confirmations, or follow-ups.
- Handle inbound queries professionally and route them appropriately.
- Communicate clearly and effectively in English, maintaining a high level of customer service.
- Maintain call logs, update CRM systems, and document client interactions.
- Follow up on open cases and ensure resolution within the required timelines.
- Adhere to company policies, data protection norms, and quality standards.

**Required Skills & Qualifications**:

- Excellent verbal communication skills in English.
- Strong interpersonal and listening skills.
- Ability to handle calls with professionalism and empathy.
- Basic knowledge of MS Office and familiarity with CRM tools (preferred).
- Ability to work in a fast-paced, target-driven environment.
- Minimum qualification: Graduate or pursuing final year.

**Preferred Profile**:

- Prior experience in international BPO or voice process (U.K. or U.S. shift) is an advantage.
- Comfortable working in U.K. shift timings.
- Team player with a positive attitude and willingness to learn.

**What We Offer**:

- Competitive salary with performance incentives.
- Professional work environment with international exposure.
- On-the-job training and growth opportunities.
- Supportive leadership and transparent work culture.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Fixed shift
- Rotational shift

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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