Service Desk

**R**ole**:L1** **Support** **Location: Mumbai** **Shift: Should be flexible with night shifts** **Experience - 1 to 4 years** **Resource skills**: - Experience In Application Support - Experience in managing customer, understanding their need - Very good communication - Experience in developing very good documentation - Experience in Help Desk L1/L2...

Key Position: Service Desk LeadThe ideal candidate for this role will be responsible for managing and coordinating escalated work orders, providing liaison and governance at both internal and client levels.This is an excellent opportunity to demonstrate your leadership skills and ability to analyze problems and develop solutions in a fast-paced...

Role:The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectivesDo:Be responsible for primary user support and customer serviceRespond to queries from all calls, portal, emails, chats from the clientBecome familiar with each...

Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...

**Brennan. Where true performance thrives.** At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our **True Performance System**...

The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. - Provide technical assistance and support for clients and partners via call, chat and...

**SN** **Role descriptions / Expectations from the Role** **1** - The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. - Provide technical...

Operational Management: ? The application service desk lead will include hands on technical support work related to the Incident, Problem management process in IT environments. ? This position will perform tier-2 escalation support and act as the point of contact in the incident management for all application incidents query /escalations. ? The application...

Position Purpose :-The primary purpose of this Service Desk Team Lead role is to oversee the daily operations of the Service Desk team, ensuring efficient and effective technical support for end-users.ResponsibilitiesDirect Responsibilities1. Team Supervision & Performance ManagementAssign and prioritize tasks to Service Desk agents.Monitor individual and...

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