Associate Customer Advocate

2 days ago

Bengaluru Karnataka, India New Relic Full time

Req ID- FY25|S&M|#6668- Location(s)- Bangalore, India;- Work arrangement(s)- Office (works primarily in a New Relic office)- Your opportunity- We have an outstanding opportunity for the right individual to join a customer centric, upbeat and highly motivated group of individuals, as a member of our Customer Advocate teamWith this team we bring the best of customer success methodology to deliver positive business outcomes for our customers and business. We drive customer retention and expansion and increase adoption of the New Relic Platform for our Growth customer base. The work we do is pivotal to the evolution of our product-led, growth sales model.If this sounds like the right fit, let's talk- What you'll do- Drive Retention - Answer cases requests from our paid PAYG customers & mitigate churn.
- Increase Adoption - Support customer onboarding and facilitate customer education and enablement.
- Improve Customer Relationships - Engage with accounts at key moments in the customer journey & be their voice within New Relic.
- Lead the Dunning Process: Oversee the Dunning cadence, a proactive outreach effort aimed at ensuring customers clear outstanding payments from the previous month. The goal is to ensure customers pay for services they have utilized and maintain uninterrupted access to our offerings. This includes coordinating communication with customers, monitoring payment statuses, and collaborating with internal teams to ensure smooth payment recovery.
- This role requires- 1-2 years of experience in a Customer facing sales, renewals or customer success role in the SaaS industry
- Building, analyzing, and interpreting datasets
- Interacting with internal and customer teams at various levels of technical and non-technical depth
- Identifying key goals and steering customers with value based discussions
- Using and learning new software - Bonus - experience with G Suite, Salesforce (Sales Cloud, Service Cloud, etc.), Groove, Periscope, etc.
- Bonus points if you have- Background in observability/ performance monitoring / DevOps/ consumption based platforms
- Contributed to building a scale CS function
- Project Management Experience - Bonus - PMP qualification

**Our hiring process**

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.- #LI-VS

  • Senior Customer Advocate

    1 week ago

    Bengaluru, Karnataka, India beBeeCustomer Advocate Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Overview:">As a senior customer advocate, you will be responsible for resolving complex customer complaints in a timely and professional manner.">Responsibilities:">Resolve customer complaints through expert analysis and solution implementation.Collaborate with cross-functional teams to improve processes and prevent future issues.Develop and implement...

  • Associate Customer Advocate

    2 days ago

    Bengaluru, Karnataka, India DigitalOcean Full time

    **Do you ever wonder what happens inside the cloud?**: **We want insightful, technically oriented people who are passionate about driving significant change to the customer experience through personal interactions and product feedback. Someone who has the desire to listen to customers' challenges and provide long-term solutions that enable the full power of...

  • Associate Advocate

    1 week ago

    Bengaluru, Karnataka, India Fox Legum Full time

    As an Associate Advocate specializing in legal research, your primary responsibility is to conduct in-depth research on various legal issues, statutes, regulations, and case law to support the firm's cases and clients. You will analyze and synthesize complex legal materials to provide comprehensive and accurate legal opinions and strategies. Collaborating...

  • Customer Service Advocate

    1 week ago

    Bengaluru, Karnataka, India Nutanix Full time

    **Hungry, Humble, Honest, with Heart.** **The Opportunity** Are you a passionate customer service advocate with strong communication skills, a problem-solving mindset, and a drive for continuous improvement? If so, you'll thrive in Nutanix's dynamic Customer Service Advocate team, where you will have the opportunity to collaborate with a diverse group of...

  • Customer Care Advocate

    2 weeks ago

    Bengaluru, Karnataka, India Alcon Full time

    Summary of Position: General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: -Call center-based customer support in response to a high volume of low complexity inquiries -Customer issues analysis and...

  • Customer Advocate

    3 days ago

    Bengaluru / Bangalore, Hyderabad / Secunderabad, Telangana, India beBeeCustomer Full time ₹ 7,00,000 - ₹ 12,00,000

    As a customer advocate, you will serve as the primary point of contact for major incidents, owning the customer's expectations and communications through the resolution of such incidents. The customer advocate acts as the technical interface on behalf of our customers and works closely with internal and external collaborators to address customer needs.The...

  • Customer Service Advocate

    3 days ago

    Bengaluru, Karnataka, India Nutanix Full time

    **Humble, Hungry, Honest with a Heart.** **Customer Service Advocate - Product/Process Support** **Exp**:1+ yrs | **Location**:Bangalore | **Designation**:Customer Service Advocate **Brief Description**:We are Nutanix, We make hybrid multi-cloud infinitely simple and cost effective. Nutanix unites public cloud simplicity and agility with private cloud...

  • Customer Support Associate

    2 days ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Customer support associates - A customer service associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. - They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. - **Required skills and...

  • Associate Customer Advocate

    3 days ago

    Bengaluru, India DigitalOcean Full time

    **Do you ever wonder what happens inside the cloud?**: **We want insightful, technically oriented people who are passionate about driving significant change to the customer experience through personal interactions and product feedback. Someone who has a desire to listen to customers' challenges and provide long-term solutions that enable the full power of...

  • Customer Service Advocate

    3 days ago

    Bengaluru, Karnataka, India Nutanix Full time

    **Hungry, Humble, Honest, with Heart.** **The Opportunity**: We at Nutanix, We make hybrid multi-cloud infinitely simple and cost effective. Nutanix unites public cloud simplicity and agility with private cloud performance and security. Whether on-premises or hybrid, you’ll ensure cost-effective business continuity through unified...