Customer Advocate

4 days ago

Bengaluru Karnataka, India New Relic Full time

Req ID- 4950- Location(s)- Bangalore, India;- Work arrangement(s)- Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office)- Your opportunity- We have an outstanding opportunity for the right individual to join a customer centric, upbeat and highly motivated group of individuals, as a member of our Customer Advocate teamWith this team we bring the best of customer success methodology to deliver positive business outcomes for our customers and business. We drive customer retention and expansion and increase adoption of the New Relic Platform for our Growth customer base. The work we do is pivotal to the evolution of our product-led, growth sales model.If this sounds like the right fit, let's talk- What you'll do- Drive Retention - Mitigate churn for our serve self-subscription customers
- Increase Adoption - Support customer onboarding and account health checks, facilitate customer education and enablement
- Deliver Expansion - Growing revenue throughout the customer lifecycle as well as increasing CRR (consumption run rate) for PAYG (Pay as you go) Customers
- Improve Customer Relationships - Engage with accounts at key moments in the customer journey & be their voice within New Relic
- This role requires- Customer facing sales, renewals or customer success role in the SaaS industry
- Building, analyzing, and interpreting datasets
- Interacting with internal and customer teams at various levels of technical and non-technical depth
- Identifying key goals and steering customers with value based discussions
- Using and learning new software - Bonus - experience with G Suite, Salesforce (Sales Cloud, Service Cloud, etc.), Groove, Periscope, etc.
- Bonus points if you have- Background in observability/ performance monitoring / DevOps/ consumption based platforms
- Contributed to building a scale CS function
- Project Management Experience - Bonus - PMP qualification

**Our hiring process**

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.- #LI-MM1 #LI-Hybrid

  • Customer Service Advocate

    2 days ago

    Bengaluru, Karnataka, India Nutanix Full time

    **Hungry, Humble, Honest, with Heart.** **The Opportunity** Are you a passionate customer service advocate with strong communication skills, a problem-solving mindset, and a drive for continuous improvement? If so, you'll thrive in Nutanix's dynamic Customer Service Advocate team, where you will have the opportunity to collaborate with a diverse group of...

  • Advocate

    7 days ago

    Kumaraswamy Layout, Bengaluru, Karnataka, India GR Constructions Full time

    Must have relevant experience of 3yrs as a advocate. Good to have worked with any construction & developer company. Must have the good experience in quires solving related to the customers. - Contract referring - Contract drafting - Co-ordinate with the external law forms - Preparation of various agreement - JDA, GPA, MOU, Sale agreement, sale deed other...

  • Partner Customer Advocate

    7 days ago

    Bengaluru, India Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...

  • Associate Customer Advocate

    2 weeks ago

    Bengaluru, Karnataka, India New Relic Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our...

  • Junior Advocate

    2 days ago

    Bengaluru, Karnataka, India Shastri Associates Full time

    **Job description** - Support the legal team with various legal administrative activities. - Assist in the preparation, editing, proofreading, drafting, reviewing, or amending various documents such as contracts, memorandums, and non-disclosure agreements. - Assist in the prepare of various reports required from the Legal function. - Identify opportunities...

  • Associate Customer Advocate

    2 weeks ago

    Bengaluru, Karnataka, India New Relic Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our...

  • Associate Customer Advocate

    1 week ago

    Bengaluru, Karnataka, India New Relic Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our...

  • International Voice/ Nonvoice Support

    2 days ago

    Bellandur, Bengaluru, Karnataka, India Customer support services Full time

    **Job Title: International Customer Support Specialist (Chat & Voice)** **Job Summary**: **Key Responsibilities**: - **Problem Resolution**: Diagnose and troubleshoot a wide range of customer problems, including technical issues, billing inquiries, product questions, and service-related concerns. - **Product Knowledge**: Develop and maintain a deep...

  • Developer Advocate

    2 days ago

    Bengaluru, Karnataka, India Figma Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work...

  • IND-Senior Analyst_Digital Brand Advocate

    13 hours ago

    Bengaluru, Karnataka, India Lowe's Companies, Inc. Full time ₹ 80,00,000 - ₹ 2,40,00,000 per year

    About Lowe'sLowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Bengaluru, Lowe's...