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Customer Support Agent

2 weeks ago

Gurugram Haryana, India The Techtonic Full time

Resolve issues related to orders, payments, returns, exchanges, deliveries, and product inquiries.
- Maintain detailed records of customer interactions using our support system.
- Collaborate with logistics, tech, and warehouse teams to ensure smooth order processing and issue resolution.
- Monitor customer feedback, report trends, and suggest process improvements.
- Escalate complex issues to the relevant internal teams and follow through to resolution.
- Meet or exceed KPIs like response time, resolution time, customer satisfaction score (CSAT), and first contact resolution (FCR).
- Support peak season operations and promotions, ensuring timely and clear communication with customers.

**Qualifications & Skills**:

- 1+ years of experience in customer service, preferably in e-commerce.
- Bachelor’s degree in any discipline
- Strong written and verbal communication skills.
- Proficient with customer service tools like Zendesk or similar.
- Empathetic, patient, and detail-oriented.
- Ability to multitask and stay organized in a fast-paced environment.

Pay: Up to ₹25,000.00 per month

Schedule:

- Day shift

Work Location: In person