Customer Support Executive

6 days ago

Gurugram Haryana, India Excellanto Full time

**Role & responsibilities**
- Create and manage onboarding campaigns and onboarding journeys to ensure all new users have a smooth and successful experience.
- Outbound calling process.
- Act as the main point of contact for clients(Agents) and handle any issues or concerns they may have through calls.
- Deliver training and support to new users, either calls or in person or remotely to ensure they understand how to use the product or service.
- Monitor user engagement and satisfaction during the onboarding process, and make adjustments as needed.
- Collaborate with internal teams to ensure user needs are met.
- Build and maintain strong, long-lasting relationships with key clients and customers.
- Identify new business opportunities and upsell products or services to existing clients.
- Develop and implement strategies to improve customer satisfaction and retention.
- Analyze customer data and market trends to identify potential opportunities for growth.
- **Bachelor's /Master's degree in business, marketing, computer science, or a related field (preferred).**:

- Proven track record of success in **B2B technology sales, preferably in software solutions, SaaS, IT services.**:
**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Fixed shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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