Customer Support Associate

2 days ago

Govandi Mumbai Maharashtra, India Zama Organics Full time

**Responsibilities**:

- Provide accurate information and assistance to customers regarding product features, pricing, orders, shipping, and other inquiries.
- Handle and resolve customer complaints, issues, and concerns in a professional and empathetic manner.
- Escalate complex or unresolved issues to the appropriate department or supervisor for further investigation and resolution.
- Process orders, returns, refunds, and exchanges according to company policies and procedures.
- Maintain customer records and update account information as needed in the CRM system.
- Monitor customer feedback and satisfaction levels, and provide insights and recommendations for improvement.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a seamless customer experience.

**Requirements**:

- High school diploma or equivalent; bachelor's degree preferred.
- Previous experience in customer service, retail, or a related field is preferred but not required.
- Excellent communication skills, both verbal and written, with the ability to effectively communicate with customers and colleagues.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Empathetic and patient demeanor with a genuine desire to help others.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Flexibility to work evenings, weekends, and holidays as needed.

**Job Types**: Full-time, Permanent

**Salary**: ₹10,567.25 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Provident Fund

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 8104965925

  • Customer Support Associate

    4 days ago

    Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    **Job Description: Customer Support Associate (Food Industry)** **Location**: Govandi **Employment Type**: Full-Time **Experience Required**: Minimum 1 year Key Responsibilities: - Address and resolve customer complaints and issues related to products, orders, and services in a timely and efficient manner. - Maintain up-to-date knowledge of our food...

  • Customer Success Associate

    2 weeks ago

    Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    **About Us**: **Artisan Grown Organics Pvt.Ltd (Zama)** is a pioneering company in the food industry, committed to delivering high-quality, innovative food products to our customers. Our mission is to enhance the food experience by providing exceptional products and outstanding customer service. We are looking for a motivated Customer Success Associate to...

  • Customer Service Associate kannada

    2 weeks ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Customer Support Associate

    1 week ago

    Andheri, Mumbai, Maharashtra, India Pilgrim Full time

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Support Associate

    1 week ago

    Andheri, Mumbai, Maharashtra, India Pilgrim Full time

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Support Associate

    2 days ago

    Andheri, Mumbai, Maharashtra, India Pilgrim Full time

    **Job Overview**: The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the...

  • Customer Success Support

    1 week ago

    Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    We are looking for a dynamic and motivated Customer Success Support professional with 1 year of experience and excellent communication skills to join our team. As a Customer Success Support member, you will play a key role in ensuring our customers achieve their desired outcomes while using our products or services. **Position Summary**: The Customer...

  • Customer Support Associate

    2 weeks ago

    Mumbai, Maharashtra, India Op green placet Full time

    Job Title: Customer Support Associate (US Voice Process) Location: Bangalore, Mumbai, Pune (Work from Office) Eligibility: 2024 graduates (freshers) - ₹21,000 take-home (~3 LPA). Experienced (up to 3 years) - ₹28K-40K CTC. Undergraduates accepted if 1+ year experience. **Requirements**: Excellent communication skills (Versant score 58+...

  • Customer Support Associate

    4 days ago

    Mumbai, Maharashtra, India Shop Away Full time

    **We are hiring!!!** Profile - Customer Support Associate **( Blended process)** Location - **Mumbai** Education - Graduate/ undergraduate Salary - **140000 - 30000k in hand** shift - Day Shift **FRESHER ALSO APPLY** **EMAIL PROCESS EXPERIENCE** Min 6 months of experience of customer service ( BPO/ BFSI) is mandatory. Handling quires **NO target NO...

  • Customer Support Associate

    2 weeks ago

    Mumbai, Maharashtra, India Organo Mart Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Experience - Fresher to 1 yearsalary -2.4lpa+IncentivesRole DescriptionThis is a full-time, on-site role located in Mumbai for a Customer Support Associate. The Customer Support Associate will handle day-to-day customer interactions, resolve queries, ensure customer satisfaction, and support sales through exemplary customer service. The role also involves...