Sme - Trainer

2 days ago

Gurgaon, India SoftwareOne Full time

Job Function: Software & Cloud Marketplace Delivery Why SoftwareONE?:
The role:
Enablement (TED) is looking for an SME - Trainer for Request Practice with a proven learning and operational excellence track record with a bent for training & coaching. He/ she will be the primary point of contact for new employees/ existing employees for training on Request services. He/ She will be responsible for carrying out all training activities such as new hire training, cross-training, and refresher training. The Trainer will have to work closely with several teams/departments to ensure effective training governance.
- Track progression and compile/ publish collected data around learning/ knowledge/ skills.
- Create training programs to address skill gaps in employees in the form of refresher and continuous.
- Conceptualize training materials based on the latest/ upcoming changes.
- Develop onboarding programs for new employees.
- Conduct surveys to gauge the effectiveness of programs.
- Conduct PKTs every month and publish inferences based on result analysis.
- Adhere to the training timeline as prescribed in the training timetable by the service line.
- Create innovative training strategies, and initiatives, and create and maintain training material.
- Facilitate and manage employee training and onboarding.
- Conduct on-premises/ classroom/ virtual training.
- Review employee performance and learnings

What we need to see from you:

- Good to have Excellent/ Subject matter expertise in SaaS billing operations CSP
- Proven training experience with an excellent track record
- Excellent facilitation skills
- Critical thinking and decision making
- Ability to think out of the box/ creative bent
- Must be a positive thinker and with an open mindset for feedbacks
- Basic understanding of effective training methodologies and tools
- Good interpersonal skills and communication with all levels of management
- Liaise/ Consult with other trainers, peers, different departments and wide leadership spectrum

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