Subject Matter Expert

2 weeks ago

Gurgaon, India Teleperformance Full time

_**Please find the below details**:_
- Training employees on Banking/Credit Card related processes
- Should have Good communication skills and facilitation skills.

Should have understanding on Trainer KPI’s such as Throughput, FPY (First Pass Yield), TNA (Training Need Analysis), TNI (Training Need Identification) etc.

Shift : US Shift timings

Work Location : Gurgaon (On-site)
- Develop bespoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff.
- Provide inputs for training to assist reducing the learning curve of new hires
- Identify training needs and devise improvement plans thru innovative coaching techniques/refreshers/Classroom Based Training techniques.
- Conduct Product Knowledge Tests on a periodic basis and publish results
- Develop Training Planner for the year based on the Training Needs Assessment.
- Deliver relevant training program under specified timelines
- Ensure individual and organization wide training needs are fulfilled
- Coordinate with Operations for successful implementation of training modules
- Closely track progress and maintain records of all training activities.
- Monitor trainees progress and provide feedback to them and their managers on an ongoing basis
- To play an active role in training the Trainers

Creating reports and training dashboards for client and stakeholders

**Salary**: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Application Question(s):

- Do you have experience as Process Trainer?
- Do you have experience into banking process?
- What is your current CTC?
- What is your expected CTC?
- Do you have experience as SME?
- This position is for Process Trainer, are you interested?
- Can you relocate to Gurgaon if selected?

**Speak with the employer**
+91 7044219047

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