Customer Service Executive

2 days ago


Kovilambakkam Chennai Tamil Nadu, India ixamBee Full time

About us:
One Point One is more than just a service provider. We are a partner in your business success, offering you the best in business process management solutions. We are a publicly listed company, which means we uphold the highest levels of transparency and accountability, so you can trust us with your business needs. We are also certified by ISO 9001:2015, ISO/IES 27001:2013, SOC1 and SOC2, which demonstrate our commitment to quality and security in everything we do. Our clients’ data is always safe with us.

Job Description for a Customer Service Executive

**Responsibilities**:

- Resolving customer complaints brought to your attention.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support,
- Establishing a positive rapport with all clients and customers via phone.
- Interacting with customers to ensure they have a desirable and shareable experience.
- Should have previous experience in Renewals and upselling

**Requirements**:

- HSC/Graduate Fresher
- Excellent communication skills.
- Must be comfortable working from the office.
- Immediate Joiner.

Shift Timings: International
1 rotational week off

Job Location: Chennai, Tamil Nadu

**Job Type**: Full Time

ixamBee hiring on behalf of Epicenter

**Job Types**: Full-time, Permanent

Pay: ₹16,500.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

Expected Start Date: 29/09/2024



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