Customer Relationship Executive

3 days ago


Vashi Navi Mumbai Maharashtra, India The Growth Hive Full time

**Key Responsibilities**
- Lead and manage large teams handling **customer service, sales, and retention** in the banking voice process.
- Drive **customer satisfaction (CSAT), Net Promoter Score (NPS), and First Call Resolution (FCR)**.
- Develop and execute strategies to improve **sales conversions, cross-selling, and upselling**.
- Implement effective **customer retention** practices to reduce churn and strengthen loyalty.
- Ensure compliance with all **banking regulations and organizational policies**.
- Monitor key performance metrics, analyze trends, and provide actionable insights.
- Collaborate with senior stakeholders to align process performance with business goals.
- Handle high-level escalations while ensuring seamless customer experiences.

**Required Skills & Competencies**
- Excellent leadership, team management, and stakeholder management skills.
- Strong communication and interpersonal skills.
- Proven track record in **customer service, sales, and retention** within the **banking/BFSI or BPO voice process domain**.
- Target-driven with the ability to deliver results under pressure.
- Analytical and problem-solving mindset.

Pay: ₹200,000.00 - ₹270,000.00 per year

**Experience**:

- Customer support: 1 year (required)

Shift availability:

- Day Shift (preferred)

Work Location: In person



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