Customer Relationship Executive
1 week ago
**Exp Required: 1 to 2 years**
**CRM Strategy and Implementation**:
- Customer Feedback Mechanism (Proactive and Reactive)
- Develop and execute CRM strategies to drive customer engagement, loyalty, and retention.
- Customize CRM platforms to meet business needs and objectives.
- Coordinate with IT and vendors to ensure CRM systems are functioning optimally.
**Data Management and Analysis**:
- Manage and analyze customer data to identify trends, opportunities, and areas for improvement.
- Generate reports and dashboards to track CRM performance and customer metrics.
- Ensure data accuracy and integrity within the CRM system.
**Customer Segmentation and Targeting**
- Check Customer churn rate and Onboarding
- Develop targeted strategies for different customer segments to drive engagement and sales.
- Customer satisfaction Review and practice periodical activities
- Client data mapping, mediator between client and org
**Skills Required**:
- Report generation and weekly report
- customer mapping
- Cross sell and up sell
- Develop and manage onboarding process, client portfolio
- One should have skill of combination of key account manager and customer success
Schedule:
- Day shift
- Weekend availability
Ability to commute/relocate:
- Vashi, Navi Mumbai, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Education**:
- Bachelor's (preferred)
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