E-commerce Executive

2 days ago

Ghatkopar Mumbai Maharashtra, India KK HR services Full time

**Key Responsibilities**:

- **Strategy & Leadership**:

- Develop and implement the overall e-commerce strategy, including sales growth and profitability targets.
- Drive the expansion of the business across existing and new online platforms.
- Stay updated on market trends, competitor strategies, and emerging digital commerce technologies.
- **Platform Management**:

- Oversee daily operations on Amazon, Flipkart, and other e-commerce platforms.
- Monitor product listings, pricing, promotions, and overall sales performance on each platform.
- Analyze and optimize product rankings to win and maintain the buy box on Amazon and other platforms.
- **Inventory & Logistics Coordination**:

- Collaborate closely with the factory and suppliers to ensure timely restocking of products.
- Ensure accurate inventory management and timely order dispatch to meet customer expectations.
- Coordinate with logistics partners to ensure efficient order delivery and returns management.
- **Digital Marketing**:

- Optimize campaigns to increase customer engagement, conversion rates, and repeat purchases.
- **Customer Experience**:

- Develop and implement strategies to enhance the customer experience across platforms.
- Oversee customer service to ensure prompt resolution of queries, complaints, and reviews.
- Monitor feedback and ratings to ensure a positive brand image and product satisfaction.
- **Data Analysis & Reporting**:

- Analyze sales data, customer behavior, and marketing performance to drive data-driven decisions.
- Prepare regular performance reports for the senior management team, with insights and recommendations for improvements.

**Qualifications**:

- Bachelor’s degree in Business, Marketing, E-commerce, or a related field.
- Minimum [X] years of proven experience in e-commerce management, preferably with Amazon, Flipkart, and other online marketplaces.
- Strong knowledge of digital marketing, SEO, SEM, and online advertising strategies.
- Excellent understanding of e-commerce platforms, tools, and analytics.
- Experience with logistics, inventory management, and supply chain coordination.
- Strong leadership skills, with the ability to manage cross-functional teams.
- Excellent communication and organizational skills.
- Ability to thrive in a fast-paced, results-driven environment.

**Preferred Skills**:

- Experience with e-commerce tools such as Shopify, Magento, or similar platforms.
- Proficiency in analytics tools such as Google Analytics, Amazon Seller Central, and other performance measurement tools.
- Experience in managing large product catalogs and scaling e-commerce businesses.
- Familiarity with the latest trends in e-commerce, including voice search, mobile optimization, and AI-driven tools.

Pay: ₹25,000.00 - ₹45,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

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