Customer Service Representative

2 weeks ago

Bengaluru, India Crossbeats Full time

CrossBeats
- develops and sells small electronics worldwide (the main markets are the UK and India).

We are in the process of launching new products in the market. Our goal is to create globally recognized brands. At the moment we are focused on building an outstanding, strong team of professionals, where smart, cheerful people work with serious intentions to build a career with us.

We are looking for an Customer Support Executive with great communication skills (both verbal and written) who is passionate about managing a large community of CrossBeats customers.

**Responsibilities**:
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Collect information from users to understand and resolve problems remotely

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Advise customers on the appropriate action

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Utilize available resources and aids in coming up with solutions for problems

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- Accurately log relevant details of all interactions with customers

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- Follow up pending actions from customers and other resources in the organization, and track each call to resolution

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- Strictly follow support procedures while abiding with privacy guidelines in handling customer information

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Help to maintain the Query and Diagnostics Knowledge base

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Assist the Account Managers in customer satisfaction by ensuring proper on-boarding of clients, getting clients feedback, addressing their concerns, and handling of clients additional requests

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Coordinate with customer contacts to inquire about their needs and offer solutions to optimize customer satisfaction

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- Follow up pending actions from customers and other resources in the organization, and track each call to resolution

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Experience Required
- 1-3 years

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Notice Period
- Can join immediately or max within 7 days

Pay: ₹240,000.00 - ₹300,000.00 per year

Schedule:

- Day shift

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