Customer Satisfaction Officer

17 hours ago


Gurugram Haryana, India Buildskill Intertrade P. Ltd Full time

**Customer Satisfaction Officer**

Location: New Delhi (Onsite only)
Experience: 1+ years

**Salary**: ₹3.6 LPA

**About Buildskill**

Buildskill is India’s trusted home improvement and tools brand, supplying durable, high-performance products for professionals and DIY enthusiasts. We're all about smart gadgets, DIY-friendly innovations, and precision-grade equipment for folks who build, fix, or improve. From power tools to nifty repair gear, we offer complete solutions—whether you need something tough for the job site or handy for home projects.

Buildskill is not just another workplace. We’re serious about growth, inclusion, and giving people the space to shape real impact. When you join, your ideas matter, learning never stops, and innovation is in the DNA. Follow our LinkedIn page for updates.

**What You’ll Do**
- Diagnose, troubleshoot, and resolve technical issues—especially repairs for items like power tools, drill machines, grinders, and related products.
- Guide customers step-by-step through processes, making even the trickiest technical tasks feel doable.
- Escalate complex cases when needed and keep communication crystal clear at every stage.
- Identify opportunities to make service workflows smoother, as well as areas where we can step up customer delight.
- Maintain detailed records of every customer interaction, solution, and follow-up, so nothing falls through the cracks.
- Repurpose and optimize content to assist customers efficiently.

**Who You Are**
- ITI, Diploma, or B-Tech in Electrical, Mechanical, or a related field.
- Comfortable with the basics of electrical product repair—power tools, drill machines, grinders, etc.
- Minimum 1 year of experience in a service, support, or technical repair-related role.
- Excellent communicator who’s patient, process-oriented, and genuinely cares about solving problems.
- A quick learner, flexible collaborator, and someone who doesn’t shy away from the everyday challenges of a customer-facing technical job.

**Why Buildskill**
- Work alongside a team of builders, fixers, and makers. Your impact will show up directly in results.
- Sharp team (11-50 members): Here, you’re visible, heard, and valued.
- Continuous learning, inclusion, and respect are never just slogans.
- You’ll help shape India’s fastest-growing Home Improvement brand—where every person contributes to the bigger mission.
- Located at D block, Kapashera, Buildskill, New Delhi, Delhi 110037

Pay: ₹360,000.00 - ₹400,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Work Location: In person



  • Gurugram, Haryana, India Jai Kartar Digitech Pvt Ltd Full time

    **Jack Martin - India's No.1 Home Audio & Consumer Electronics Brand** **Job Summary**: The Customer Care Executive will be the first point of contact for customers seeking assistance with after-sales services. This role requires excellent communication skills and a proactive approach to resolving customer complaints and inquiries related to consumer...


  • Gurugram, Haryana, India AK Global Management Services Full time

    **Role: - Customer Relationship Officer (CRO)** **Location: - Sector 49, Gurgaon** **Job Summary**: We are looking for a Customer Relationship Officer to build and maintain strong relationships with our clients by providing excellent service and support. The CRO will serve as a key point of contact, addressing customer queries, ensuring satisfaction, and...

  • Customer Support

    1 day ago


    Gurugram, Haryana, India Bijak Full time

    As a Customer Support Representative, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience with our products or services. Your primary goal will be to address customer concerns promptly and effectively while upholding our company's standards of customer service...


  • Gurugram, Haryana, India McCormick & Company Full time

    It's an exciting time to be in APZ - McCormick's growth region. Our business here is transforming in remarkable ways. From the rice and spice fields of India and South East Asia to Australia's herb farms, our mosaic of rich distinct cultures inspires the boldest of flavours. Our headquarters and TIC in Singapore, along with our new and transformed facilities...


  • Gurugram, Haryana, India Infiniserve IT Solution Pvt Ltd Full time

    **Job Title: Customer Care executive** **Location: Gurgaon, Sector 18** Working days: 6 days working and 1 weekly off **Key Responsibilities**: *Engage with clients to understand their needs *Build and maintain strong client relationships to drive and enhance customer satisfaction. *Should have knowledge on Customer service **Qualifications**: Minimum...


  • Gurugram, Haryana, India Onnsynex Ventures Pvt Ltd Full time

    **Job Overview: - ** **Job Title: - ** **Customs Compliance Officer** **Department**: **Legal & Compliance** **Job Location**: **HO, Sector-43, Gurgaon** **Educational Qualification: Graduate** **Required Qualification: BA/MBA/LLB/LLM** **Experience Required: 10+ years** **Gender preference (if any)**:Male** The Customs Compliance Officer is...


  • Gurugram, Haryana, India ARME Consulting Full time

    **Currently seeking a highly organized and customer-focused individual to join as a Patient Relationship Officer/ Customer Service Associate for a BPO Company. As a Patient Relationship Officer, you will play a pivotal role in ensuring the satisfaction and loyalty of our patients, while maintaining strong relationships with healthcare...


  • Gurugram, Haryana, India 10x Growth Accelerator Full time

    Job Title: Customer Success Associate - L1 Location: Gurugram (Work from Office) Priority: High About the Role: We are hiring Customer Success Associates (L1) to join our dynamic team in Gurugram. This role requires strong communication skills, prior international exposure, and technical support experience. As part of our customer success team, you will...


  • Gurugram, Haryana, India 10xgrowthaccelerator Full time

    **Job description** **Position**: Customer Support Executive **Work Mode**: Work From Office **Process**: Domestic Process **Headcount Required**: 20 Profiles **Interview Process**: HR Round → Ops Round → Joining Formalities → Joining **Job Overview** We are seeking dynamic and customer-focused professionals to join our team as **Customer Support...


  • Gurugram, Haryana, India Devdort Full time

    **Job Title**: Customer Service Executive **Location**: Udyog Vihar, Sector 18, Gurugram, Haryana - 122016 **Job Type**: Full-Time **Shift**: 24/7 Rotational (Females: Day shift up to 8 PM | Males: Rotational Shifts) **Working Days**: 6 Days Working, 1 Rotational Week Off **CTC**: Up to ₹25,000 per month **Joining**: Immediate We are hiring enthusiastic...