Customer Service Executive

2 weeks ago

Gurugram Haryana, India Devdort Full time

**Job Title**: Customer Service Executive
**Location**: Udyog Vihar, Sector 18, Gurugram, Haryana - 122016

**Job Type**: Full-Time
**Shift**: 24/7 Rotational (Females: Day shift up to 8 PM | Males: Rotational Shifts)
**Working Days**: 6 Days Working, 1 Rotational Week Off
**CTC**: Up to ₹25,000 per month
**Joining**: Immediate

We are hiring enthusiastic and customer-focused **Customer Support Executives** to join our growing team. The role requires individuals with excellent communication skills to handle customer interactions effectively and ensure a high level of customer satisfaction.

**Key Responsibilities**:

- Provide accurate, valid, and complete information by using the right methods/tools
- Ensure customer satisfaction and provide professional customer support
- Follow communication procedures, guidelines, and policies
- Maintain customer records by updating information in the system
- Collaborate with team members and other departments to resolve customer issues

**Required Skills**:

- Excellent verbal and written communication skills in **both English and Hindi**:

- **No MTI (Mother Tongue Influence) or RTI (Regional Tone Influence)**:

- Strong grammar and correct pronunciation are mandatory
- Customer-centric attitude with the ability to manage and resolve queries effectively
- Good listening and problem-solving skills

**Eligibility Criteria**:

- Minimum Qualification**:Graduate** (any field)
- Must be open to **working in rotational shifts** (24/7 environment)

**Interview Process**:

- **HR Round**:

- **Versant Test (Level 4, 5, or 6 Certification Required)**:

- **Written Assessment**:

- **Operations Round**:

- **Client Round (Conducted at the Office)**:

- **Joining Formalities**

**Additional Details**:

- The job location is **work from office** only
- Immediate joiners preferred

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Rotational shift
- Weekend availability

Application Question(s):

- Are you located in Gurugram, Haryana?
- Are you comfortable with Rotational Shift ?

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Work Location: In person

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