Service Coordinator

2 days ago

Greater Noida, India Jakson Group Full time

Department
- Customer Support
- Job posted on
- Mar 03, 2025
- Employment type
- Full Time

**Group Company**: Jakson Engineers Ltd.

**Designation**: Service Coordinator (Solar CS)

**Position description**:
This position will be responsible to solve the service enquires from the customers and help service personnel in the field in effective service on timely basis.

**Primary Responsibilities**:

- Assign a complaint number to the inquiries and track them as per defined SLA.
- Properly document all verbal and digital correspondence relevant to the customers enquires.
- Assign the Service personnel to complete on-site troubleshooting against service requests.
- Track the Service personnel and coordinate with customer till service enquiry addressed.
- Maintaining paper and electronic files for all the complaints as applicable.
- Maintain daily tracker and share the report with reporting manager as and when required.
- Take feedback from the customer and strive for better service experience for them.
- Periodically contact customers to assess customer satisfaction and opportunities for secondary growth.

**Educational qualifications preferred**
- **Category**: Bachelor's Degree, Master's Degree
- **Field specialization**: Business Administration and Management, General, Commerce, Mathematics & Statistics
- **Degree**: Bachelor of Business Administration - BBA, Bachelor of Commerce - BCom, Master of Business Administration - MBA

**Required Competencies**:
Confident in both written and spoken communication.

**Required Skills**:
3 to 5 years.

Proven work experience as a Service Coordinator or similar role.

Strong work ethic and service skills.

Stay up to date with services, policies and regulations.

Strong record-keeping and analytical skills.

Excellent organizational skills and attention to detail.

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