Service Coordinator

2 weeks ago


Noida, India Onfinity Technologies Full time

we are currently seeking motivated individuals to join our dynamic team as service coordinators. this role offers an exciting opportunity to contribute to the growth and success of our sales efforts in the field of smart solutions. the service coordinator will play a crucial role in supporting our sales team by providing essential administrative and operational assistance.role and responsibilities:co-ordinating for post service activities like delivery confirmation, engineer planning, installation scheduling, complaint calls, replacements or any other service call.day to day reporting to service head for all cases.liasoning between other departments and the client to provide the service most suitable to the clients needs, cost and time restraints.over the phone, handle the installation procedure and any complaints.create a stock report and make the necessary updates.stay up-to-date on product knowledge and technical solutions to provide informed supportmanage and prioritize workflows to ensure timely resolution of service requests.coordinate service requests from customers, including scheduling, dispatching, and follow-up.identify and pursue lead generation opportunities to drive new business growth.requirements:bachelor's degree in electronics or electrical engineering, business administration, marketing or a related field.1-2 years of experience in a customer-facing role, service coordination or customer support role in ifpds, ups, solar industry prefer female candidates.excellent communication, interpersonal, and problem-solving skills.ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.strong knowledge of electronic products and smart education technology solutions (desirable).strong attention to detail and accuracy.strong customer service skills, with the ability to empathize with customers and resolve issues effectively.join onfinity technologies and be part of a forward-thinking team dedicated to delivering innovative smart solutions to educational institutions. apply now and embark on an exciting career journey with usExperience2 - 5 YearsNo. of Openings1EducationI.T.I., B.E, B.Tech, Post Graduate DiplomaRoleService CoordinatorIndustry TypeManufacturing / Production / QualityGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace interview locationNoida Sector 63


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