Helpdesk Coordinator

Role & responsibilitiesOnly for male candidatesAttend to resident queries and complaints via phone, email, or in person.Log and track complaints or service requests in the complaint management system.Coordinate with housekeeping, maintenance, electrical, and security teams to ensure timely resolution.Maintain proper records of visitor entries, resident...

Key ResponsibilitiesCoordination & Administrationl Monitor and assign tickets to vendor engineers and Dixit engineers to maintain SLA compliance.l Manage and coordinate DC & Store RE Engineers.l Maintain and share daily attendance with the Customer and Project Manager.l Follow up on open tickets and ensure closure within SLA in ServiceNow.l Arrange and...

Job Title: IT Service CoordinatorThis is a key role in our organization, responsible for providing exceptional service to customers through timely and effective issue resolution.Key Responsibilities:Manage the helpdesk ticketing system, ensuring all tickets are logged, tracked and resolved in a timely mannerMonitor and ensure adherence to defined SLAs for...

Job Title: Support Coordinator / Helpdesk ExecutiveLocation: VikhroliShift: General Day Shift with Alternate Saturday off and Sunday workingSalary- 3.50lpaShift Window- 10am to 6pmJob SummaryWe are looking for a Support Coordinator / Helpdesk Executive to manage IT support operations, coordinate resources, and ensure smooth service delivery. The role...

Job DescriptionAs a key member of our team, you will be responsible for coordinating work requests and ensuring seamless communication between various stakeholders. Your primary goal will be to provide exceptional customer service by efficiently managing incoming calls, emails, and other forms of communication.You will be working closely with the on-site...

About CompanyDixit Infotech Services Pvt. Ltd. is one of India's leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT...

We are hiring Helpdesk Executive/ Call Coordinator – IT ServicesJob Title : Helpdesk Executive/ Call CoordinatorJob Location : Work From Home (WFH)Job Type : Full-TimeTotal Positions : 2Working Days : Monday to SaturdayWorking Hours : 9:00 am to 7:00 pmJob Description :Act as the single point of contact for customer support and incident requests.Coordinate...

Job Title: IT Service Delivery ManagerA key member of the IT team, this role oversees the delivery of high-quality IT services to meet business objectives.Main Responsibilities:Oversee the helpdesk ticketing system to ensure timely logging, resource allocation, tracking, follow-up, and resolution of technical issues.Monitor and enforce defined SLAs for...

JOB TITLE: Technical Assistance Head/ Manager – Technical Assistance LOCATION: Vashi Navi Mumbai Experience : 15+ years JOB ROLE: The Technical Assistance Manager is responsible for leading the team of Service Engineers to ensure efficient, timely and cost-effective technical support to customers. This role involves strategic planning, resource...

Integrated Facilities Management RoleAbout the Job:We're seeking a seasoned professional to centralize all logs and requests.The ideal candidate will streamline processes and requests, providing superior call logging services.You'll receive and log complaints containing complete details of the requests, and tag each request with unique identity numbers.In...