Service Coordinator

The _**Junior System Administrator**_, reports directly to the Technical Team Lead, investigates, and resolves elementary software and hardware issues with remote support with assistance from seasoned engineers.

This primarily includes troubleshooting on desktops, networks, Virtualization, Windows servers, Microsoft office 365, firewalls, and mail servers, monitoring backups

The _**Junior Helpdesk System Administrator**_ is also responsible for service request management, working directly with the enterprise end users and assisting in the support and implementation of technology solutions.
- **Eligibility Criteria-**_
- Technology Graduate OR Bachelor of Science in IT.
- Must have a prior minimum of 1 year of experience in customer service or technical support role.
- Effective interpersonal skills and relationship-building skills.
- Strong written and oral communication skills (Must have).
- Strong analytical and problem-solving abilities, with keen attention to detail.
- Must be a team player but should also understand the importance of individual contributions.
- Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.
- Must be flexible to work any shift in a 24/7 operation including night shifts.
- The work location will be decided by the Organization depending upon the business requirement.
- **Location
- **_Chandigarh
- **ITBD Benefits at a glance**_
- Competitive salary and benefits
- Great work-life balance
- Comprehensive on-job training, best-in-industry communications training, and sponsorship for skill development
- Medical insurance coverage worth INR 5 Lakh for employees and their immediate family
- Accidental policy coverage to INR 5 Lakh
- Term Life insurance worth INR 20 Lakh
- Community-based engagement clubs at work, including book and movies clubs
- Community Wellness programs for employees' well-being, including Yoga, Mental Break Sessions, Bhangra lessons, and more.
- **About Company**_

IT by Design launched in 2003, leadership imagined a company based on a core values a team that was more like family than employees and customers who grew to be close friends. The business has flourished following that blueprint.

ITBD has grown steadily by taking care of its team as if they are family, growing from 40 team members in 2013 to more than 500 today. The company remains privately heldenabling decision-making focused on what is best for partners and the ITBD community.

As a people-centric business, ITBD is focused on creating a healthy, challenging, supportive community for its employees across three offices, which include the company headquarters in Jersey City, New Jersey; and locations in Chandigarh and Noida, India. The ITBD culture is based on five core values—Humility, Accountability, Passion, Positivity, and Community—and those principles guide our community and our engagement with customers. Ongoing career development opportunities and clear paths to success are also part of the ITBD's commitment to its employees—your success is our success. Both our India and Jersey City offices were recently certified as a Great Place to Work.

To continue to deliver exceptional customer services through our remote staffing, helpdesk, SOC, NOC, and consulting services, we expect to nearly double the size of our team while continuing to focus on building a community of caring, engaged, dedicated employees aligned with our core values.

**Salary**: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Evening shift

Supplemental pay types:

- Joining bonus

**Experience**:

- total work: 1 year (preferred)