Rrf 269 - Desktop Support L1

2 weeks ago

Pune Maharashtra, India Datafortune Full time

Pune- Onsite***

**About Us**
- Datafortune is a cutting edge IT Services Company headquartered in Atlanta, Georgia, with development centres in Pune and Hyderabad, India. With a proven track record of being totally client focused, Datafortune promises efficient, high quality, affordable, and on-time information technology services.

At Datafortune, we are relentless in helping customers optimize their technology investments to gain market share, be more competitive, and drive growth and innovation within their organisations. Whether you're an industry leader looking to improve your information technology platform, an IT director seeking flexible talent and enhanced service and project execution, or a CIO searching for ways to align your technology strategy with your business, or move your information technology outsourcing agreement to a new model, we will work closely with you to develop a customized solution to meet your needs.

**Roles and Responsibilities**:

- Provide basic troubleshooting for hardware, software, and network connectivity issues.
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
- Assist users with password resets, account unlocks, and other access-related queries.
- Escalate unresolved issues to higher-level support (L2/L3) while maintaining documentation.
- Perform routine system updates, patches, and antivirus management.
- Monitor and maintain equipment inventory, including tracking assets.
- Support onboarding by setting up workstations for new hires.
- Ability to work independently and as part of a team.
- Familiarity with desktop operating systems, common office software (e.g., Microsoft 365), and basic network troubleshooting.

**Job Requirement**

**Skills**:
**Technical Skills**:

- Basic troubleshooting for hardware, software, and network connectivity issues.
- Installation, configuration, and maintenance of desktops, laptops, printers, and peripherals.
- Active Directory, DNS, DHCP, Group Policy, Server, etc.
- Familiarity with office software (e.g., Microsoft 365).
- Basic network troubleshooting.

**Problem-Solving Skills**:

- Assisting with password resets, account unlocks, and access-related queries.
- Escalating unresolved issues to higher-level support while maintaining documentation.

**Communication Skills**:

- Clear and effective communication with users to understand and resolve their issues.

**Organizational Skills**:

- Performing routine system updates, patches, and antivirus management.
- Monitoring and maintaining equipment inventory and tracking assets.
- Supporting onboarding by setting up workstations for new recruits.

**Interpersonal Skills**:

- Ability to work independently and as part of a team.
- Providing excellent customer service and support to users.

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