Administrative Assistant

**Job Title**:Administrative Assistant
- Fresher
- Junior

**Job Brief**:

- An administrative assistant in the hospitality industry typically provides administrative support to management and staff within a hotel, resort, restaurant, or other hospitality-related business.

**Job Type**:

- Full time

**Type of Company**:

- Hospitality Industry

**Work mode**:

- On site

**Work Location**:

- MBP, Mahape, Navi Mumbai
- **Note**:
**Interview Location**:

- MBP, Mahape, Navi Mumbai

**Shift Timings**:

- 09.00 AM to 06.00 PM
- 12.00 PM to 09.00 PM

**Working**:

- 6 day working
- 1 day Holiday
- Rotating Holiday

**Experience**:

- Minimum - Fresher
- Maximum - 01 year experience as administrator from hospitality industry who can handle talent acquisition, sales support, administrative & operations responsibilities can apply.
- **Note**:
**Salary slab**:

- Internship - Rs.120,000/- Per annum (CTC = Fix + Bonus = 80:20 ration)
- Fresher - Rs.240,000/- Per annum (CTC = Fix + Bonus = 80:20 ration)
- Experienced - Up to Rs.300,000/- Per annum (CTC = Fix + Bonus = 80:20 ration)
- **Note**:

- Salary structure: Fix + Bonus (80:20 ratio).

**Education qualification**:

- Diploma / Graduate in Travel and tourism (any related certification)
- BBM - Bachelor of Business Management (not compulsory, but will be an added advantage)
- BBA - Bachelor of Business Administration (not compulsory, but will be an added advantage)
- BHM - Bachelor of Hotel Management (not compulsory, but will be an added advantage)

An administrative assistant in the hospitality industry plays a vital role in ensuring the smooth operation of the business and providing support to management and staff. They must be organised, detail-oriented, and able to multitask effectively in a fast-paced environment. They should also possess excellent communication and customer service skills.

**Duties & Responsibilities**
- Schedule appointments, meetings, and events for management and staff.
- Coordinate travel arrangements and accommodations for management, employees and guests.
- Assist with budgeting and financial management by processing invoices and tracking expenses.
- Manage and maintain files, records, and databases for the hospitality business.
- Assist with human resources tasks such as recruiting, onboarding, and maintaining personnel records.
- Create reports, presentations, and other documents for management and staff.
- Coordinate special projects, events, and promotions for the hospitality business.
- Provide exceptional customer service to guests and clients by answering questions, resolving complaints, and addressing concerns.
- Assist with marketing and social media efforts by managing accounts and creating content.
- Office management and supervising staff.
- Overseeing headship pupils working in the office.
- Welcoming guests, replying to the queries and directing them to suitable personnel.
- Managing telephone calls, supplying and getting data and directly talking to a suitable person.
- Keeping a check on the inventory of office materials and normal office supplies.
- Ensuring meetings are effectively organised and minute.
- Maintaining effective records and administration
- Upholding the legal requirements of company law
- Communication and correspondence
- Coordinate with top management.
- Maintain the consistency & quality-standards of company’s communication across different channels.
- Consistently brainstorming & collaborating with team for new ideas & strategies
- Review, edit, & proof-read content submitted by team members to ensure it is engaging, addressing buyer persona & is grammatically & factually-correct.

**Requirements & Qualifications**

**Key Skills**:
**Organisational Skills**: An administrative assistant must be able to manage multiple tasks simultaneously, prioritise effectively, and ensure deadlines are met.

**Communication Skills**: They must have excellent written and verbal communication skills to communicate effectively with guests, employees, and management.

**Customer Service Skills**: They must be able to handle clients inquiries and complaints in a professional and courteous manner, providing exceptional service to guests.

**Attention to Detail**: An administrative assistant must be detail-oriented to ensure accuracy in records, reports, and other documentation.

**Time Management Skills**: They must be able to manage their time effectively and efficiently to meet deadlines and accomplish tasks within a fast-paced environment.

**Interpersonal Skills**: They must have good interpersonal skills to work effectively with colleagues, guests, and management.

**Flexibility**: They must be adaptable to change and willing to take on new tasks and responsibilities as needed.

**Problem-Solving Skills**: They must have the ability to identify problems and find solutions quickly and effectively.

**Teamwork Skills**: They must be able to work collaboratively with others and contribute to a positive work envir