Business Systems Administrator

6 days ago

Gurgaon, India Wood Plc Full time

Overview / Responsibilities:
The Business Systems Support (BSS) team provides support to Oracle HRMS, Payroll, Finance, Supply Chain

and Projects functions. The BSS Systems Administrator will perform administrative tasks within Wood Oracle

**Responsibilities**:

- Monitoring, updating and re-directing support tickets and assisting resolution by liaising with IT&S

personnel, business users and third parties
- Resolving minor technical issues and other basic non functional queries
- Assisting other users with gaining access and using 3rd party support tools; providing support with

escalating tickets
- Responsible for scheduling system changes in adherence to change management processes after

agreeing appropriate windows with the relevent parties
- Communicating production and non-production system outages and other information to the

appropriate user groups, informing users of system downtime and other activities that may affectoperations.
- Providing evidence to internal and external audit teams
- Providing support for quarterly reviews and privileged access reviews
- Providing support with document control activities to ensure the correct document versions are stored

in the correct location
- Performing other IT&S system related activities as required
- Responsible for ensuring that all systems and associated support systems are administered in

accordance with internal procedures and utilising processes agreed with auditors

Skills / Qualifications:
**Qualifications**:

- Educated to High School/Secondary level to higher A level or equivalent standard as a minimum

**Knowledge, skills and experience**:

- One year in an administrative or similar role
- Proficient in Microsoft Word, Excel and Powerpoint
- Strong administrative skills
- Able to communicate clearly with others
- A willingness to learn new systems and technologies

**Personal attributes**:

- Proactive and able to work on own initiative
- Good interpersonal skills
- Good communication skills. Fluent written and verbal English essential.
- Ability to interact directly with business users in a concise manner
- Good written skills, with the ability to create and maintain documentation
- Acts consistently with and represents the culture of the organisation
- Ability to work well as part of a team
- Well organised and excellent time management
- High level of personal integrity including confidentiality and compliance with Wood business ethics and

Wood core values

**Ability to**:

- Act as part of a highly skilled and professional team providing support to a global business across

diverse locations
- Present new ideas and influence decision making within established frameworks
- Advise and guide on user management processes and policies
- Work with global colleagues, effective use of communication tools (Skype, eMail, phone etc

Company Overview:
Diversity Statement:
We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

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