Systems Administrator

**Requisition Number**:95099**

**Position Overview**

We are looking for a System Administrator-L2 to work in a dynamic environment, providing direct support to our internal teammates. You'll have the opportunity to utilize your technical skills and continue to learn new ones as a team member.

The System Administrator-L2 performs the installation, modification, repair, testing, and servicing of systems and communications equipment, including, but not limited to, hardware and peripherals; software configuration; voice, video, and data conferencing devices. The incumbent will provide service to internal Insight teammates, providing the highest level of client satisfaction. As well

As a member of the End User Computing team, you will be required to perform the following responsibilities:

- Lead and train a team of technical personnel.
- Create technical documentation and walkthroughs.
- Support teammates in person and remotely
- Provide white-glove support to the executive team.
- Implementation and leading several IT projects
- IT liaison for HR, Facilities, and other departments
- Install, configure, and troubleshoot end-user PC Software and Hardware issues (Windows and Mac OS X)
- Inventory management and equipment disposal
- Educate and set up new and existing teammates' hardware and software
- Troubleshoot Android and iOS devices
- Point of contact when it comes to technical escalations
- Troubleshoot and support all audio and video conferencing communication technology.

**Preferred Qualifications**:

- Strong customer service skills and experience
- Strong experience with Windows operating systems (Win10, Win11)
- Knowledge and experience with Mac OS (All versions)
- Above-average communication and documentation skills. Strong experience with PC hardware/software environment
- Strong experience with Android and iOS mobile device support
- Good knowledge about DNS/DHCP and VPN.
- Strong experience in M365/O365 administration.
- Strong experience in MS Azure cloud
- Azure AD, MS Intune, MS AVD.
- Knowledge of Cyber security
- Antivirus, MS defender, log monitoring access control management.
- Experience with databases, patch management, and networks including LAN and WAN.
- Knowledge of network security systems, intrusion detection systems, and data backup.
- Excellent problem-solving skills.
- Providing technical support for staff and back-end system users.
- Troubleshooting system and server errors.
- Monitoring system performance/Capacity management
- System and server upgrades.
- Experience configuring or troubleshooting conference room equipment
- Experience with project management
- Ability to research and provide solutions to complex technical issues
- Ability to multitask with strong organization and time management skills. Able to respond effectively to inquiries or complaints in a timely fashion.
- Understanding of and ability to work in a large corporate environment and protocol are required
- Understanding of the computer imaging process
- Understanding Networking topology
- Should be willing to work in 24*7 shifts.

**Required Qualifications**
- 5+ years of experience in Desktop and End-user support in the IT field or a related field with a strong background in operating systems, desktop hardware, and peripheral support

**Physical Demands**
- While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, and kneel.
- Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus due to computer work.
- Moderate to heavy lifting is required.
- Ability to sit at a computer terminal for an extended period.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Gurugram || Haryāna (IN-HR) || India (IN) || IT Infrastructure & Support || mfield3 || IN - Gurugram; IN - Bangalore ||