Customer Relationship Associate

1 day ago

Industrial Area, India Cresce Technology Pvt. Ltd. Full time

**Customer Relationship Associate**

**Job Brief**

**Responsibilities**:

- Build and maintain profitable relationships with key customers.
- Resolve customer complaints quickly and efficiently.
- Keep customers updated on the latest products in order to increase sales.
- Expand the customer base by upselling and cross-selling.
- Understand key customer individual needs and address these.
- Know your competition and strategies accordingly.
- Excellent interpersonal and communication skills.
- Superior product knowledge.
- Maintain a positive attitude focussed on customer satisfaction.

**Requirements**:

- A bachelor’s degree in Administration or related field
- Experience preferably from SAAS background
- Ability to engage customers with latest product features and increase product activity
- Excellent verbal and written communication skills
- Proficiency with Google sheets.

**Joining**:Immediate
**Experience**: 0-2 years

**About the firm**:
SalaryBox has built a mobile-first SaaS product that makes salary calculation and payments simple and convenient for small businesses. In India alone, there are about
63 million MSMEs and employ about 40% of India’s workforce. It allows for easier management of employee salaries by accounting for their attendance, leaves, allowances, overtime pay, and salary advances. Business owners can now disburse wages to all workers and file government-mandated compliance requirements in a single click. The app also helps blue-collar employees get a digital footprint of their payroll and employment details that they can easily share with financial institutions to avail loan and insurance products. The team is primarily based in Gurgaon.

The idea is to:

- increase efficiency through the use of technology and automation
- return time and capacity back to the small and medium business owners
- dramatically reduce or eliminate payroll errors
- drive greater payroll and compensation accuracy
- provide an alternative to traditional outsourced payroll, at lower costs
- provide instant access to payroll and headcount reporting

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid time off
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Maruti industrial area, Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)
- Hindi (required)

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