
Customer Success Lead
3 days ago
We are looking for a Senior Customer Support Manager who will operate in an owning end-to-end customer support for global enterprise clients. The role requires expertise in managing SaaS customer relationships, resolving escalations, and delivering a superior customer experience for clients primarily across the US and EMEA regions.Key Responsibilities - Serve as the primary point of contact for enterprise customers, ensuring timely resolution of support queries and escalations. - Manage hypercare support during customer onboarding and critical business phases. - Build strong, trusted relationships with enterprise customers, driving satisfaction and retention. - Analyze support issues, establish KPIs/metrics, and provide insights to improve processes and efficiency. - Collaborate closely with product, engineering, and customer success teams to resolve complex technical and functional issues. - Prepare reports, documentation, and presentations for stakeholders on customer experience and performance metrics. - Continuously identify areas for process improvements to enhance customer experience.Requirements - 5+ years of experience handling Customer Support/Customer Experience for global SaaS organizations. - Strong exposure to US and EMEA enterprise customers. - Experience in hospitality SaaS (or similar SaaS verticals) is a strong plus. - Proven ability to manage high-stakes customer relationships independently. - Excellent communication skills in English (written and verbal) with strong presentation abilities. - Analytical thinker with problem-solving skills and the ability to dive deep into multi-functional business processes. - Organized, detail-oriented, and a proactive self-starter.
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Customer Success Manager
2 weeks ago
Industrial Area, India Kovaion Consulting Full timeIn Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention. They are responsible for building strong relationships with customers, ensuring customers get the most value out of our services, and ultimately driving customer retention and growth. This unique role combines the strategic...
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Customer Success Associate
1 day ago
Industrial Area, India dash and dot Full timedash and dot https://dashanddot.Com/Job role - CRM & Digital ExecutiveLocation - NoidaSalary - 20,000-30,000/- MonthlyRole Specifics - Day in the LifeResponses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls and WhatsApp).Resolving queries- Working cross-functionally to ensure customer issues...
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Student Success Consultant
3 days ago
Industrial Area, India upGrad Full timeRole & Responsibilities –Conduct career counselling sessions with walk-in or pre-scheduled learners.Understand each learner’s academic background, work experience, and career goals to recommend the right upGrad program.Build rapport and trust with prospects through a consultative and empathetic approach.Drive high-ticket consultative sales by showcasing...
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Customer Engagement Lead
3 days ago
Industrial Area, India TGM SERVICES Full timeAbout Magic BillionWe set up Magic Billion (www.Magicbillion.In) - a global talent management company - with the objective of supporting global businesses with their talent needs by providing targeted and skilled talent from India (across the spectrum from blue to white collar jobs).As a 360-degree talent management company, we do the following: - Generate...
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Learner Success Advisor
3 days ago
Industrial Area, India PW (PhysicsWallah) Full time🚨 We're Hiring: Counselor – BFSI (Work from Office) | PhysicsWallah 🚨Location: Noida (Work From Office)Type: Full-TimeExperience Required: 1–3 YearsApply at: 📧 priya.bhalla@pw.liveAre you passionate about guiding learners toward rewarding careers in finance?Join PhysicsWallah's premium upskilling vertical and help professionals and graduates...
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Lead - Customer Success Manager - Enterprise
2 weeks ago
Greater Kolkata Area, India Sprinto Full time ₹ 4,00,000 - ₹ 8,00,000 per yearSprintois a leading platform thatautomates information security compliance. By raising the bar on infosec, Sprinto ensures compliance, enables healthy operational practices, and allows businesses to grow and scale with unwavering confidence.We are aremote-firstcompany with over350+ employees, serving 2500+ customers across 75+ countries. Backed by top-tier...
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Customer Success Manager
2 days ago
Greater Chennai Area, India ProManage Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole OverviewThe Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to all assigned customers, while partnering with cross-functional. The role is both strategic and operational, ensuring customers adopt...
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Customer Success Manager
2 weeks ago
Greater Bengaluru Area, India Kwan Ventures Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the RoleWe are looking for a proactive and customer-centric Customer Success Manager (CSM) to join our client's team in Bangalore. This role will be at the intersection of customer experience, product adoption, and operational excellence, ensuring our clients extract maximum value from our SaaS platform while maintaining streamlined delivery and...
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Customer Success Executive
1 week ago
Greater Kolkata Area, India VComply Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAbout the JobVComply is seeking an enthusiastic Customer Success Executive. You will be responsible for building strong relationships with our customers, understanding their needs, resolving queries, and implementing new programs to enhance revenue potentials and minimize churn rates. VComply, funded by Accel, stands as a leading provider of new-age...
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Operations Program Lead
2 weeks ago
Industrial Area, India EC-Council Full timeJob Title: Operations Program ManagerLocation: Onsite- Noida EC-Council is the world’s largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 400,000 information security professionals...