Customer Engagement Lead

3 days ago

Industrial Area, India TGM SERVICES Full time

About Magic BillionWe set up Magic Billion (www.Magicbillion.In) - a global talent management company - with the objective of supporting global businesses with their talent needs by providing targeted and skilled talent from India (across the spectrum from blue to white collar jobs).As a 360-degree talent management company, we do the following: - Generate demand for Indian talent from international employers; - Mobilisation and sourcing – to the exact job specs provided by the employer; - Screenings and interviews – including language and soft skills filters; - All paperwork for work permits and visas; - Any trainings and up-skilling required by the employer; - Pre-departure culture training; - Support to the employer and candidate in the destination country.We are seeking Customer Relationship Management Specialist– with the following Job Job Description:You will be the first point of contact for customers, addressing their queries and concerns via phone, email, or chat. You will actively listen to customers' needs, offer appropriate solutions, and provide exceptional service at all times.ResponsibilitiesHandle incoming customer inquiries and provide accurate and timely responsesResolve customer complaints or issues in a professional and efficient mannerEnsure customer satisfaction by identifying and addressing their needs and concernsMaintain customer records and update the relevant information in the CRM systemCollaborate with other departments to resolve complex customer problemsFollow up with customers to ensure their issues are fully resolvedUpsell products or services to customers when appropriateProvide feedback to management regarding customer trends and concernsMaintain high standards of professionalism, empathy, and patience in all customer interactionsYou should be Open to work full time from NoidaCustomer CentricGaduate in any streamPreferably from Hospitality or Call Centre Background

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