Customer Success Associate

2 weeks ago

Greater Bengaluru Area, India BHIVE Workspace Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Role Overview:
We are seeking a motivated and detail-oriented
Customer Success Associate
to support BHIVE's Customer Success team. This is an excellent opportunity for a fresh graduate to gain hands-on experience in client relationship management, customer engagement, and retention strategies while contributing to our mission of delivering exceptional customer experiences.

Key Responsibilities:

Client Onboarding & Engagement:


• Assist in onboarding new clients, ensuring a seamless transition and setup process.


• Conduct regular check-ins with clients to understand their needs and provide proactive support.


• Help resolve client issues promptly, ensuring a high level of satisfaction.

Relationship Management:


• Build and maintain strong relationships with clients by providing personalized service and solutions.


• Support the creation of engagement strategies to enhance client retention and loyalty.


• Gather and analyze client feedback to identify areas for improvement.

Customer Success Support:


• Collaborate with the sales and operations teams to address client concerns and enhance service delivery.


• Maintain accurate records of client interactions and updates in the CRM system.


• Assist in preparing client success reports and presentations.

Upselling & Cross-Selling:


• Identify opportunities for upselling and cross-selling BHIVE's products and services.


• Communicate value propositions effectively to meet client requirements.

Market Research & Insights:


• Conduct research to understand client industries, challenges, and trends.


• Provide actionable insights to the team to improve the customer experience.

Qualifications:


• Fresh graduate with a bachelor's degree in commerce, Business Administration, or related fields.


• Basic understanding of customer success principles and practices.


• Proficiency in MS Excel and MS Office; familiarity with CRM tools is a plus.


• Strong communication, problem-solving, and interpersonal skills.


• Positive attitude and eagerness to learn.

Skills:


• Excellent organizational and multitasking abilities.


• Empathy and a customer-focused mindset.


• Self-motivated and proactive in identifying solutions.


• Ability to thrive in a fast-paced and dynamic environment.

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