IT Operations Associate

5 days ago

Bellandur Bengaluru Karnataka, India Netscribes Data and Insights Pvt. Ltd Full time

**Job Description - Product Operations**

**Position: -**Executive (Full time-Permanent position)

**Experience**: - Fresher/ 1 year of work experience in Operations/Ecommerce would be an added advantage

**Qualification: -** Any Graduate/ BTech

**Location: -** Bangalore, Bellandur

**Salary: -**16.6K in-hand, 22K CTC

**Technical Skills: -**Advanced Excel,C++/JAVA, SQL, Troubleshooting skills, Manual testing knowledge, Report genration

**About the role**

We are looking for individuals who are passionate about driving the customer experience and bring issues to the closure by working with different in-house tech/product & Business teams. The team member would be having the responsibility of taking care of product operations on a day-to-day basis.

**Roles & Responsibilities**
- To work on the tickets reported, provide solutions and work for a quicker resolution**.** Diagnosing, troubleshooting and fixing production software issues
- Maintain on-going record of problem analysis and resolution activity in an on-call tracking system. Post issue is resolved, follow up with the POC for RCA and share the same with the wider audience.
- Do an issue trend analysis (issues reported) also to share a weekly/monthly summary on the top issues reported /health check for the different teams.
- To work with product and engineering team and share the analysis of the bugs/tech issues reported by customer/internal teams and influence the product team to add that in their OKRs.
- To do a daily testing of Pre prod and prod user flow testing on any product key launches, alpha/beta releases and identify content issues across android, iOS, M site and desktop and drive closure on all issues witnessed by chasing appropriate action owners across multiple blocks within FK
- Work with different lines of business/Tech team/Product team to problem solve, measure and track suitable metrics also product feature development lifecycle for efficiency and effectiveness
- Technical abilities with experience working on App interface and UI designing

**Contact details: - HR AYANTIKA MANDAL (8016468263)**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹264,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Shift:

- Day shift
- Fixed shift

Work Days:

- Monday to Friday

Ability to commute/relocate:

- Bellandur, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your curent location?
- Are you an immediate joiner?

**Education**:

- Bachelor's (required)

**Language**:

- & write English? (required)

Willingness to travel:

- 100% (required)

Work Location: In person

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