IT Operations Associate
2 weeks ago
**Job Description -**Product Operations
**MALE CANDIDATE REQUIRED**
**Position: -**Executive (Full time-Permanent position)
**Experience**: - Fresher/ 1 year of work experience in IT would be an added advantage
**Qualification: -** BTech/BCA
**Location: -** Bangalore, Bellandur
**Salary: -**16.6K in-hand, 22K CTC
**Technical Skills: - Advanced Excel**(Must know)**,**SQL, Python, Troubleshooting skills
**About the role:
- **
We are looking for individuals who are passionate about driving the customer experience and bring issues to the closure by working with different in-house tech/product & Business teams. The team member would be having the responsibility of taking care of product operations on a day-to-day basis.
**Roles & Responsibilities**
- To work on the tickets reported, provide solutions and work for a quicker resolution**.** Diagnosing, troubleshooting and fixing production software issues
- Maintain on-going record of problem analysis and resolution activity in an on-call tracking system. Post issue is resolved, follow up with the POC for RCA and share the same with the wider audience.
- Do an issue trend analysis (issues reported) also to share a weekly/monthly summary on the top issues reported /health check for the different teams.
- To work with product and engineering team and share the analysis of the bugs/tech issues reported by customer/internal teams and influence the product team to add that in their OKRs.
- To do a daily testing of Pre prod and prod user flow testing on any product key launches, alpha/beta releases and identify content issues across android, iOS, M site and desktop and drive closure on all issues witnessed by chasing appropriate action owners across multiple blocks within FK
- Work with different lines of business/Tech team/Product team to problem solve, measure and track suitable metrics also product feature development lifecycle for efficiency and effectiveness
- Technical abilities with experience working on App interface and UI designing
**Contact details: - HR AYANTIKA MANDAL (8016468263)**
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹200,000.00 - ₹264,000.00 per year
**Benefits**:
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Shift:
- Day shift
- Fixed shift
Work Days:
- Monday to Friday
Ability to commute/relocate:
- Bellandur, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- What is your curent location?
- Are you an immediate joiner?
**Education**:
- Bachelor's (required)
**Language**:
- & write English? (required)
Willingness to travel:
- 100% (required)
Work Location: In person
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