Av/vc Event Support Coordinator

Company Overview:
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Job Overview:
How You Will Make An Impact:
**General Duties**:

- Support client event coordination requests in the Americas (AMER) and Europe (EMEA) hours
- Participate in regular weekly meetings to discuss upcoming events and their requirements
- Follow all client required policies, standards or safety guidelines
- Communicate any foreseeable problems to Event Service Operations Program Manager at the earliest opportunity
- Manage high-volume request intake and feedback systems
- Input customer service support requests and manage them to completion
- Utilize client provided tools and systems to successfully complete team tasks

**Event Coordination**:

- Liaison with cross-functional teams and internal users regarding the exact audio-visual requirements for events
- Plan effective support for non-standard requests
- Maintain team SLAs for event coordination and response times
- Oversee planning and execution of events from large events to small user groups
- Use chat, voice, and video communication systems to coordinate event logistics

What You Will Need To Succeed:
**Essential Skills and Experience**:

- Minimum 2 year of customer service experience.
- Minimum 2 years of experience in handling high-volume ticketing systems
- Strong verbal and written communication skills
- Proficiency with computers, CRM software, and strong typing skills
- Demonstrated success in event coordination and project coordination
- Ability to work independently and autonomously
- Time management and ability to work under pressure with a high sense of urgency
- Must demonstrate a positive and professional behavior towards clients and colleagues at all times
- Be passionate about the job and tasks at hand and be self-motivated and energetic
- Excellent understanding of signal flow in both audio and video installations
- Must have excellent problem solving and troubleshooting skills with the ability and to provide advanced troubleshooting on any device

Preferred Qualifications:

- Bachelor's degree from an accredited institution or minimum 2 years of relevant work experience in event coordination
- A career path that demonstrates increasing levels of responsibility and proven success delivering measurable results
- Skilled negotiator with proven experience finding creative ways to do more with less
- Experience working in a fast-paced and highly cross-functional organization
- Proficiency with any helpdesk support ticket management software
- Proficiency in Google Apps (Docs, Sheets, Slides and Cal)
- IT knowledge of Android, iOS, Mac, Windows, and Linux operating systems
- Familiarity with audio and visual technologies such as recordings, cameras, microphones, and presentation software

Our Commitment to Diversity & Inclusion:

- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
- Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees._
- We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you._
- This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site._