Call Centre Representative

6 days ago

Bangalore City Bengaluru Karnataka, India OnexBus Full time

**Information & Sales**: Providing accurate information about products, services, and company policies, and potentially upselling or processing orders.
- **Problem Solving**: Helping customers resolve issues, record complaints, perform background checks, and escalating complex problems to the appropriate team.
- **Data Management**: Using customer relationship management (CRM) systems to record customer interactions, update account information, and maintain accurate records.
- **Communication**: Communicating clearly and effectively with customers to build relationships and ensure a positive experience.
- **Teamwork**: Collaborating with other call center professionals to improve customer service and working towards company goals and KPIs.

**Required Skills**:

- **Communication**: Strong command of the English language, verbal communication, and active listening skills are essential for effective customer interactions.
- **Problem-Solving**: The ability to analyze issues and find appropriate solutions efficiently.
- **Customer-Centric Approach**: A patient and empathetic attitude focused on meeting customer needs and ensuring satisfaction.
- **Technical Proficiency**: Familiarity with call center software, CRM systems, and other necessary tools.
- **Multitasking**: The capacity to manage multiple tasks, such as answering calls, looking up information, and updating systems simultaneously.

Types of Calls Handled
- **Inbound Calls**: Customers reaching out with questions, complaints, or to place orders.
- **Outbound Calls**: Agents contacting customers with service status updates.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

**Benefits**:

- Flexible schedule

Application Question(s):

- Do you have a stable and uninterrupted data connection?

**Experience**:

- Call Center : 3 years (preferred)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

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