Call Centre Manager

2 days ago


Bengaluru, India Bodycraft Full time

Job Description Responsibilities - Create a task list for the call center daily activities and ensure they are achieved. - Ensure the resources are used to produce optimal results. - Monitor the performance of the call center and regularly provide feedback. - Collect data and statistics at regular intervals (weekly, monthly, annually) and analyze them to improve performances. - Provide training and orientation for the recruits to provide high-quality customer service. - Oversee the budget plans and track expenses of the call center. - Assess performances with metrics like calls left waiting, calls missed, etc. - Ensure that all employees adhere to the company policies and regulations. - Prepare performance reports and report any issue to the management. Requirement: - Prior experience as a call centre manager or any managerial position. - Experience with customer service is compulsory. - Proficient with MS Office and Call Centre software programs. - Strong ability to budget and perform financial analysis. - Strong knowledge of performance evaluation techniques and customer service metrics. - Driven and result oriented. - Strong problem-solving ability and analytical skill. - Excellent multitasking, time management, and leadership skills. Qualifications and Education Requirements Any bachelors degree is acceptable. Experience 5+ Years


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