Call Centre Representative

1 day ago

South City Ludhiana Punjab, India Magic Tree Holistic Wellness Private Limited Full time

Job Description:
Call Centre Executive

Location: Magictree Ayurveda Centre, South City, Ayali Khurd, Ludhiana

Employment Type: Full-time

Experience: 2+ year in customer service/call centre role preferred

Key Responsibilities:
1. Inbound & Outbound Calls:

- Handle all incoming calls related to inquiries about Ayurveda treatments, services, and appointment bookings.
- Make outbound calls to follow up on social media and online inquiries.
- Maintain a polite, empathetic, and service-oriented approach during all interactions.

2. Enquiry Management:

- Follow up on offline inquiries such as walk-ins and event leads.
- Maintain a daily schedule for timely follow-ups to ensure no potential lead is missed.

3. Lead Conversion & Appointment Booking:

- Persuade potential clients to visit the Ayurveda hospital for consultations and treatments.
- Assist clients in scheduling appointments and provide necessary information on available therapies.
- Offer suitable package recommendations based on client needs.

4. Database Management:

- Maintain accurate records of all customer interactions, follow-ups, and conversions in the CRM system.
- Prepare and share periodic reports on leads, appointments, and feedback.

5. Customer Relationship Management:

- Build strong relationships by addressing concerns and queries professionally.
- Collect feedback from clients post-treatment and report the findings to the relevant department.

Key Skills & Competencies:

- Excellent verbal communication skills in [language requirements, e.g., English, Hindi, Punjabi].
- Strong interpersonal and persuasion skills.
- Good knowledge of Ayurveda treatments or a willingness to learn.
- Basic computer skills and experience with CRM tools.
- Ability to multitask and maintain composure under pressure.
- Customer-centric mindset with a proactive approach to follow-ups.

Preferred Qualifications:

- Bachelor's degree or relevant diploma in customer service or related fields.
- Experience in healthcare or wellness sector will be a plus.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Internet reimbursement

**Experience**:

- Call center: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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