Voice Process

6 days ago

Bengaluru, India Accentrix solution Full time

Job Description: Service Desk
- Voice & Chat

Designation: Senior Technical Process Executive/Technical Process Specialist
- Excellent communication skills - CEFR : B2, C1, C2.
- Work experience on Service Desk with good knowledge on O365, remote support, VPN, active directory, troubleshooting - printer issues, Bit locker, MS teams, BSOD, driver installation, Printer and Wi-Fi troubleshooting.
- Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
- Knowledge on Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
- Knowledge of Incident Management lifecycle.
- Aware of current role SLA and Metrics handled.
- Talents should be based out of Hyderabad
- Work from Office is mandatory, No option of hybrid and WFH.
- 24*7 Shifts are mandatory.

Process Skills
- Mandatory B2C voice process experience(B2B will not be considered)
- Recent project/Process should be based on chat
- Multiple chat/Dual chat experience is required.

Job Location : Gachibowli, Hyderabad

Qualification : B.Sc./BCS/BCA/BE - Computer Science

Shifts : 24*7

Experience : 1 to 4 years

**Job Types**: Full-time, Fresher

**Salary**: From ₹20,000.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 7349102701

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