Customer Service Representative

2 days ago

Gautam Budh Nagar, India Eternal Hr Services Private Limited Company Full time

**Key Responsibilities**:

- Manage a high volume of inbound/outbound calls from both current and prospective customers who are calling to avail our services or ask questions about the same.
- Easily navigate through our CRM and other portals.
- Using basic sales techniques, understand customer's needs, receive all required information and sell our services.
- Capture customer's details and create orders in CRM.

**Core Competencies required**:

- Qualifications
- Bachelor's degree or equivalent
- Previous experience - Minimum 2 years of experience in providing customer service or sales in a call center.
- Effective oral and written communications skills.
- Good customer service skills; must be passionate about delivering quality service and making a difference in the customer experience
- Ability to listen attentively, solve problems creatively, create win-win situations with internal and external customers

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

**Speak with the employer**
+91 9289350021

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