Call Centre Representative

6 days ago

Faridabad Haryana, India Jobifie Consultancy Full time

**Job brief**:
**Responsibilities**:
1. Manage large amounts of inbound calls in a timely manner.

2. Follow communication “scripts” when handling different topics.

3. Identify clients’ needs, clarify information, research every issue and provide solutions and/or alternatively follow the guidelines set by the management.

4. Build sustainable relationships and engage clients by taking the extra mile.

5. Keep records of all conversations in our database in a comprehensible way and pass on the message to the correct department.

6. Frequently attend educational seminars to improve knowledge and performance level.

7. Meet personal/team qualitative and quantitative targets

**Requirements and skills**:1. Immediate joining.
2. Atleast Commerce graduate.
3. Fluent in English and Punjabi language.
4. Strong phone and verbal communication skills along with active listening.
5. Previous experience in a customer support role is an advantage.
6. Familiarity with CRM systems and practices.
7. Customer focus and adaptability to different personality types.
8. Ability to multi-task, set priorities and manage time effectively.

**Expectations**:
1. Night shift (9 PM to 6 AM IST) with no cab facility, office location is 5 minutes drive from Sector 28 Metro Station, Faridabad
2. 6 Months of probation period with no paid leaves
3. Training will be provided by the us

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Fixed shift
- Night shift

Supplemental pay types:

- Overtime pay

COVID-19 considerations:

Ability to commute/relocate:

- Faridabad, Faridabad - 121008, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you speak Punjabi?
- Are you comfortable with Night Shift?

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

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