Call Centre Executive

2 weeks ago

Faridabad, Haryana, India Sarvodaya Hospital Full time ₹ 4,00,000 - ₹ 8,00,000 per year

"Greetings from Sarvodaya Healthcare"

Sarvodaya Hospital & Research Centre, Sector 8, Faridabad is looking for professional and dynamic Call Centre Executives.

Desired Candidate Profile -

Graduate/ Post Graduate with minimum 1 Year Experience in Hospital/Healthcare call centre processes.

JOB DESCRIPTION

Proper Communication & Issue Queries:

  • Maintaining Empathy with Customers over voice and written platform.
  • Greeting & Listening to Customer Grievances.
  • Handling Issues with Importance on Customer.
  • Tagging calls appropriately to concern department and ensuring end to end closure.
  • Maintain Proper Call Quality as per guidelines.
  • Manage Shift timings and attendance.
  • Ensure proper Appointment is given based on slots through software.
  • Escalating & Closure of Patient Requirements appropriately.
  • Feedback call/Complaint Escalation.
  • Maintaining Hospital Telephone Directory.
  • Maintaining contact list of Doctor's, Coordinates & Hospital CUG numbers.
  • Ensure dissemination of accurate & updated information to people coming to you and respond promptly & tactfully to their enquiries on calls.
  • Comfortable with Rotational shifts (Including Night shift) and weekly off.
  • Patient Grievance is replied over email within defined TAT.

Administrative Responsibilities:

  • Responsible for the general upkeep of your department.
  • Maintain interpersonal relations with the concerned departments for smoother flow of work.
  • Familiarity with all instruction manuals & guidelines at your workplace applicable to your role.
  • Provide on job training to new employees joining in your department.
  • Keep reporting head informed of significant customer related incidents in the department.

General

  • Any other assignment assigned by the management from time to time.
  • Follow disciplinary & behavioral rules while on duty & should follow the Quality Policy to the hospital.
  • Follow the personnel rules regarding leave or resignation.
  • Make your presence in all the trainings/workshops/group discussions/meetings organized from time to time.
  • Never transfer a call directly in the ICU or other critical care without authoritys approval.
  • Dont disclose personal numbers of staff to outsiders

If Interested, Kindly drop your CV on WhatsApp Gargi)

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