Tele Calling Executive

6 days ago

Wazirabad Gurugram Haryana, India Centre For Aesthetics Full time

**Job Description - Telecaller (Cosmetic Surgery & Aesthetic Centre)**

**Position**: Telecaller / Patient Relationship Executive

**Location**: Centre for Aesthetics, Sector 43, Gurugram

**Employment Type**: Full-time

**About Us**

We are a premium cosmetic surgery and aesthetic services centre, offering advanced surgical and non-surgical treatments to help our clients look and feel their best. We pride ourselves on providing expert care, world-class procedures, and a highly personalized patient experience.

**Role Overview**

We are looking for an enthusiastic and result-driven **Telecaller** who will be responsible for generating **quality leads**through proactive calling, follow-ups, and conversions. The role requires excellent communication skills, patient handling abilities, and a persuasive approach to build trust and encourage clinic visits.

**Key Responsibilities**
- Make **outbound calls** to potential clients from provided databases, inquiries, and leads.
- **Explain services** (cosmetic surgeries, non-surgical aesthetic treatments, skin & hair procedures) in a professional and empathetic manner.
- Generate **qualified leads** and ensure minimum 60-80 calls per day.
- **Follow up** consistently with prospects to nurture interest and encourage booking appointments.
- Maintain and update client interaction records in CRM/lead sheet.
- Work closely with the marketing and front-desk team to align on lead flow and conversion strategies.
- Handle patient queries with confidentiality, sensitivity, and professionalism.

**Requirements**:

- Proven experience as a telecaller / telesales / BPO / healthcare call centre executive (experience in beauty, aesthetics, or healthcare industry preferred).
- Excellent communication skills in **English and Hindi** (polite, clear, and persuasive).
- Strong ability to **convince and counsel** prospective patients.
- Target-oriented with a focus on **lead generation and conversion**.
- Basic knowledge of cosmetic surgery, dermatology, or beauty industry will be an added advantage.
- Computer literacy (MS Office / CRM tools).

**What We Offer**
- Competitive **fixed salary + attractive incentives** for achieving targets.
- Training on cosmetic and aesthetic services.
- Growth opportunities in a premium and expanding cosmetic surgery centre.
- Professional, supportive, and rewarding work environment.

Pay: ₹9,861.87 - ₹29,982.95 per month

**Benefits**:

- Cell phone reimbursement

Ability to commute/relocate:

- Wazirabad, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Healthcare: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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