Coo Business Risk Officer

**Responsibilities**:

- Responsible for managing and supporting multiple risk and control programs for the organization including defining the strategy, approach, processes, quality, tools and reporting that provide global risk management consistency and excellence.
- Establishes quarterly audit process of attributes to ensure proper calculation and control.
- Works closely with business partners on findings and makes recommendations on improving practices.
- Develops procedural implementation and change management process with Operations and Reporting team to ensure proper governance and controls exist.
- Examines procedures for consistency and gaps relative to regulations in addition to impacts on customer experience.
- Conducts internal testing of dispute processes to ensure control.
- Monitors exceptions to dispute policy and identifies drivers of exceptions.
- Leverages data to examine impacts to Customer Experience and Regulatory breaks.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

**Qualifications**:

- 6-10 years relevant work experience in Business Risk & Controls
- MS Excel, MS Access, SAS, SQL, Visual Basic a plus. 5+ years’ experience in financial services.
- Consistently demonstrates clear and concise written and verbal communication skills
- Effective organizational influencing skills required.
- Third party vendor management preferred. Demonstrated ability to lead global team efforts
- Excellent problem solving skills Ability to see the big pictures with high attention to critical details
- Demonstrated ability to develop and implement strategy and process improvement initiatives.

**Education**:

- Bachelor’s/University degree or equivalent experience, potentially Masters degree

**COO Business Risk Officer - VP (C13)**

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Citi’s Chief Operations Office is comprised of COO Risk and Control, the Resource Management Organization, Enterprise Resiliency, Global Program Management Office, Office of Transformation Program, Chief Information Officer Council Governance, Enterprise Tools & Reporting, and the Chiefs of Staff teams. The Chief Operations Office organization develops and executes Enterprise Operations & Technology strategic and operational plans, as well as provides central coordination of all business office functions.

**Responsibilities**:
Manage, own and proactively drive results for wide range of Risk and Control activities (including but not limited to: audit support activities, issue and corrective action plan management, risk review program, Manager’s Control Assessment - MCA, regulatory inventory program, records management and other activities).

Investigate a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory), as needed designs and rolls out monitoring reports and tools.

Continuously looks and drives opportunities to further improve and strengthen the organizational and EMEA regional compliance, operational and processing risk framework (Policies, Standards, governance structures and artefacts) to enhance Citi’s governance arrangements and satisfy evolving regulatory expectations.

Operates with a limited level of direct supervision and acts as senior risk & control SME to senior stakeholders and /or other team members related (but not limited to) strategic functional projects and risk & control programs (Issue Management, MCA, etc.)

**Qualifications**:
6-10 years experience in management, risk management and/or compliance

Project management and governance experience with demonstrated ability to achieve and exceed critical milestones

Extensive global compliance and audit related experience, expertise of compliance laws, rules, regulations, risks and typologies and specific regulatory requirements impacting financial services and third party management

Results oriented, self-motivated with a drive for ex