Guest Relation Executive

2 weeks ago

Thane, India High Career Full time

Company : Real estate developer in Mumbai, Maharashtra)
- Role : Number of positions - 2 for GRE
- Work Location - Thane (Sales Office)
- Address - Pawar nagar, Thane - 400610
- Gender : Female Preferred (open for good strong personality in Male )
- Necessary Qualification & Skills set - Graduation any stream knowledge of SFDC
- Industry & Work : Experience - 3 years to 5 years (real estate industry only)
- Annual CTC - 3 to 7 LPA
- Age Group : 25 - 38 Max
- Work Mode : Employment Type : Employee & Full time & work from Sales office
- Working: 9 hrs in a day shift ( 6 days working in a week ) week off discussion in interview
- Interview : CV shortlisted, 2-3 F2F interview rounds

Job Specification:

- Maintain cordial relations with customers, welcoming clients in a friendly & professional way as they walk-in & exit the sales office.
- Filling in the walk-ins’ forms of clients and ensuring all details of guests are taken on the guest information form.
- Assigning a sales manager as approved by the site head.
- Handling booked clients and concerns in an efficient and timely manner. Ensure clients are attended on time.
- Assist the sales team with all required documents and provide any support required.
- Maintain database and MIS.
- Maintain the marketing collateral and all support documents at site.
- Regular after-sales follow-up, and handle customer grievances, complaints and claims.
- Handling guest complaints and concerns in an efficient and timely manner.
- Coordination with housekeeping and pantry and to ensure that proper hospitality services are given to the clients/visitors.
- Maintain the basic hygiene system at site and responsible for upkeep of the sales office for better customer experience and to ensure that the sitting arrangement in overall office premises i.e. meeting room, conference room etc. are maintained in proper order.
- Handling the couriers. i.e. receiving & making the courier entries & delivering them to the right person.
- Coordinating and multitasking job duties in a busy environment. Should work closely with the sales Maintaining the stock of Pantry and stationery, to handle admin activities for the Sales office including petty cash.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹35,000.00 - ₹55,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Real estate: 3 years (preferred)
- Guest relations: 3 years (preferred)

**Speak with the employer**
+91 8879021846

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