Guest Relation Executive

1 week ago

Wayanad, India Kuruva Island Resort & Spa Full time

We are looking for a female **Guest Relations Executive (GRE)** who is passionate about hospitality, fluent in English, and excels in handling guest interactions with warmth, professionalism, and care.

Job Summary:

- Greet and welcome guests with a friendly and professional demeanor.
- Handle guest check-ins, check-outs, and special requests efficiently.
- Serve as the main point of contact for all guest needs and inquiries.
- Ensure a smooth and pleasant guest experience from arrival to departure.
- Resolve guest complaints promptly and effectively with empathy and confidence.
- Coordinate with front office, housekeeping, and other departments for seamless service.
- Maintain accurate guest records and update the system as required.
- Promote hotel services, facilities, and upsell room upgrades when appropriate.

**Requirements**:

- Degree/Diploma in Hotel Management
- 1-2 years of experience as GRE or related field.
- Prior experience in guest relations or front office in the hospitality industry preferred.
- Excellent verbal and written communication skills in English.
- Friendly, confident, and customer-focused personality.
- Well-groomed with a professional appearance.
- Ability to stay calm under pressure and handle challenging situations tactfully.

Food and Accommodation will be provided

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

- Wayanad, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- GRE: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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