Front Office Associate

4 days ago

Chanakyapuri Delhi Delhi, India Gravity Global Group Full time

_APPLICATION INVITED ONLY FROM HOTEL/HOSPITALITY/CLUB/RESTAURANT INDUSTRY WITH RELEVANT EXPERIENCE_

**Purpose of the position/Job Description**

As a Front Desk Associate, you will be the first point of contact for guests, helping, checking them in, and ensuring a positive experience.

**Key Responsibilities**
- Greeting and welcoming guests or visitors.
- Respond to inquiries and provide information.
- Handle check-in and check-out procedures.
- Processed payments.
- Manage reservations.
- Maintaining guest records.
- Handling mail and packages.
- Answering phones and taking messages.
- Scheduling meetings and appointments.
- Troubleshooting guest issues.
- Performing basic office tasks such as copying, scanning, and filing.
- Promoting the business and its services.
- Maintaining a clean and presentable work environment
- Resolving conflicts and complaints.

**Attributes of the position / Scope**
- Positive Attitude: A friendly and approachable demeanor to create a positive first impression for guests.
- Excellent Communication Skills: Clear and articulate verbal and non-verbal communication to effectively interact with guests and colleagues.
- Customer Service Focus: Prioritizing guest satisfaction and going the extra mile to address their needs.
- Attention to Detail: Accuracy in recording information, following procedures, and ensuring guest details are correct.
- Multitasking Ability: Handling multiple tasks simultaneously, like phone calls, check-ins, and guest inquiries.
- Adaptability: Flexibility to handle changing situations and guest requests calmly.
- Professionalism: Always maintaining a neat appearance and appropriate conduct.
- Problem-Solving Skills: Identifying and resolving guest issues efficiently.
- Teamwork: Collaborating effectively with other departments to ensure smooth guest experience.
- Flexibility: Be able to work shifts

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹50,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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